T-Mobile App not working with my prepaid account

I just moved to t mobile from Tracphone. I noticed the app error and called T-Mobile. The rep (who was super nice and pleasant!) wanted to "set my expectations" and that "the T-Mobile app is only for our post paid users". So there you have it,. its August of 2020 and Prepiad T-Mobile users cant use the main t-mobile app. Prepaid users "should use our website instead".

The website does work well on my phone, but it seems very odd indeed that I need to use their website and not the app that came preinstalled with my lg v20.

And it is now many more months and it looks like this is still broken.  I just created my pre paid account his month and and getting that error also.  Is there going to be any movement on this?

Hey, it's been 'broken" for MONTHS! Can you get to your account on line? I had a laptop with Windows 10. The site wouldn't completely load up, so I used EDGE. The site, on EDGE, worked perfectly. I am on a prepaid account. We are treated like "stepchildren". We really have no skin in T-Mobile. With the problems of purchasing a phone on the site I purchased my phone (Stylo 3 Plus) directly from the store. I cannot understand that as big as T-Mobile is the app for prepaid accounts wasn't fixed months ago.

Eight months later and the app is still broken. I've never witnessed this level of faltering from a public facing corporation before.

Latest app on Play Store and a T-Mobile branded LG phone.

Version 4.8 isn't working for this new prepaid subscriber (as of yesterday).

I'm on an awesome, high tech, iPhone 5s.  A little frustrating that a major carrier app doesn't work...

Thanks for the confirmation. Is there any estimated time frame set?

Yeah, this is something we're aware of. The message is accurate and we're working on this for our new Prepaid folks.

It looks like right now the app is not working for prepaid customers.