2.4 Ghz Signal Keeps Dropping

I've contacted t mobile home internet customer service numerous times now and have put in several tickets with I.T. and they keep saying they are looking into it. Everytime I call back it's a new service rep and I have to explain the problem all over again and get no solution. Very frustrating as I'm paying for a service I can hardly use and seems like no solution in sight.

WTF TMobile !! I just switched to TMobile 5g home internet and so far was enjoying it but until my 2nd week , which is now the 2.4gh drop issue, I see they don't give a damn on this since this problem was experienced by other subscriber, I will move to Cox soon!! Don't want to waste my time calling the support, thanks to all that shared your experiences here.

imnuke wrote:

bbumbleb wrote:

Has anyone tried separating the connections? Received the round, black 5G device yesterday. I don't think it's heat related because I had a connection error before I was even able to connect a device to the WiFi after setup. Then 2 more times within 12 hours of setup. I read in this forum about some people thinking that it was disconnecting when it switched between 4G and 5G so I got the idea to separate the connections on 192.168.1.1. I did that and then connected to the 5G connection only on my phone and tv. That was 24 hours ago and I have not had a disconnect yet. After 3 in 12 hours yesterday, I'm feeling optimistic so just wondering if anyone else has had any luck doing it this way. 

please explain how you “separated the connections” 

Go to 192.168.1.1, scroll down to WiFi networks. Login. Manage WiFi networks. Switch from combined to separate. Separate does two separate networks for 2.4 and 5. Then when you connect on your device, you select which one to connect to. 

I separated the 2.4 and 5 networks from day one using TM's tutorial and GUI 192.168.12.1. I have numerous smart switches, Wyze cameras, and Alexa echo devices all running on 2.4. Around 30 devices total. My 2.4 network is of course slower than my 5 network, but fast enough and often fails less. My problem is random download speed reductions that necessitate a trashcan reset when it decides to switch from band n41 to n71. When this happens the devices on the 5 network error message,buffer, etc while the 2.4 network devices usually hang in there. If your 2.4 and 5 network are combined (as your trashcan was delivered), separate them. I'm not buying the "max 10 devices story".

I just received my router yesterday and everything was fine but just this evening the 2.4ghz band keeps dropping out every 5 minutes for a few minutes at a time. I only have 3 or 4 devices connected to the router. The 5ghz band sems stable. There's an older laptop which doesn't recognize 5ghz, so I need 2.4 to be stable. I'm in an area with no other wifi networks, so it's not some kind of interference. Any solutions? 

I would look at the app or log into the router and check "devices" just to verify which devices are connected. I would then reset the router. If no dice, I would just call tech support. 

it was reset multiple times, still continued to drop. only a max of 5 devices in my house have the password to connect at a time. anyway, i had a spare router on hand and am just using that to broadcast signal. no issues since.

djmixman wrote:

nartino wrote:

My guess would be you have exceeded the max number of 10 devices in the 2.4 band. Had this happen once I started adding smart plugs, garage door, Alexa, Chromecast, etc. adds up quick then if you have multiple phones and/or PCs as well. You can check through the Home Internet app. If this is the case there are a few workarounds. 

What workarounds do you know of? I'm trying to avoid buying another access point. Its very strange "home internet" would have such a limit in this day in age. Put a few security cameras, door bell(s), Alexa's, and you hit that limit really really quick (just like every one else says).

 

T-Mobile really needs to adjust this.

I ended up buying a $40 access point. Works beautifully. Am able to connect an extender to it without any issues. Loaded up the number of devices. No problems. 

I tried the spare router but ran into double NAT interference. Also, google home speakers and chromecasts won't connect to 5 or 2.4.

Sorry others are experiencing this issue. I have found the workaround is to buy another access point. I bought a cheap router for $25 and connected it to the Tmobile router. I use the cheap router to connect to only my my 2.4GhZ devices. Make sure you name the router Wifi the same as your Tmobile so it will "fool" the device. Hope this helps everyone else.