Forum Discussion
5G Home internet keeps dropping!
I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet...
Just called Customer Service for similar issues: 1) Home Internet drops tower connection randomly; and, 2) The iOS Internet app does not connect to my gateway.
Here are the answers I just received from Customer Service.
Regarding the dropped connections: T-Mobile's internet service is not a secure wired connection like competitors. So a good connection depends on alot of factors. Translation: T-mobile is not as reliable! If you want reliability, get a wired connection.
Regarding the iOS app: That is a known issue. They have no target date to resolve. Find someone with an Android device and use that. Translation: T-mobile does not have the technical skill set (internal or external) to fix an app that provides extremely basic functionality.
Sounds like Tmobile adopted an interesting business model.
