Forum Discussion
5G Home internet keeps dropping!
I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet...
pphw wrote:Notewriter wrote:WJUT01 wrote:WJUT01 wrote:HoHoHo5 wrote:It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment.
According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection.
I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band?
Same issue on N41.
Update 2/23/23: installed a Keep Connect 1/19/23. Since then 16 resets. Of those 1 DNS failure, 2 TCP/TLS connection failures and the rest Unknown loss of internet. Resets have been at random times day and night. At least now we don't have to manually reset the gateway and therefore don't notice it.
How to find which band we are connected to on our modem? "Thanks."
On the TMO Internet App, go to More then Advanced Cellular Metrics, 5G. Your band will be at the bottom.
Thank you for your reply and knowledge. 😉
