5G Home internet keeps dropping!

It worked great for 4 months now I can't even watch a movie. The only thing I have hooked up to my internet is my tv. What a joke. 

I'm having the same problem. I'll try some of the suggestions here but if things don't get better soon, I'll be looking for a more robust solution. But, I really like the speed when it is actually connected. Currently we are getting dropped about once a day. 

I guess all the unstable speed issue is related to tmobile’s depriorization on home internet (Per tmobile website).

My home is close to tmobile tower, and I can consistently see 500mbps on download, and 100mbps on upload most time of the day. However it happens at random time of the day and every day that the download is degraded to less than 1mbps download. When this happens, I reboot the gateway manually, it still does not help after reboot. The issue cleared itself up after 1 hour.

Good explanation is that home internet cell site is congested and tmobile home internet is deprioritized to get very little radio resources.

We tried the 5G TMobile Internet for a month free trial in August 2023. We got 3 bars which apparently is "good", and for our use was fine, we have 1 streaming device, 2 computers 2 phones, don't stream the world all day, do need reliable service though for Zooms, etc.

The first month was great, so we dumped our previous internet provider, who wanted to increase our rates yet again, promising shiny more bigger better faster bandwidth than we would ever use. Little did we know.

Now its November, and for the last 3 weeks our internet service has been slowly getting worse, to the extent where the connection drops constantly, several times an hour, which has disrupted work zoom calls, and daily convenience. It has dropped twice while typing this reply.

Signal is down to 2 bars no matter where we place the gateway. We feel we have been conned by a bait and switch scheme, and are being used by TMobile as guinea pigs, paying for a substandard service while we pay for their 5G upgrades.

Its not going to continue like this. We told TMobile customer service we wont pay for substandard service, and we would be going back to our previous provider, despite the additional cost, because at least we received what we paid for.

All of these obscene profit making tech companies treat customers like they're stupid. Most people don't care, they just pay through the nose, ignorant of the grift. We work in tech, I'm calling on 5G until these companies step up and fulfill the hyped claims. My iphone doesn't even register 5G most of the time and we live in Los Angeles

I live in a tourist area where the summertime we get an influx of people. Same problem occurs. Drops all the time. First thing in morning works fine till people start getting up and using internet. Then it starts. I think the bandwidth just gets ate up causing the drop lines. T-mobile needs to put more towers out.

I am having the same trouble-do you think the transition to 5G in rural areas is a factor?

Does your gateway drop when you are not using the internet. When on computer and I stop to do something else it drops the internet after 10 to 15 minutes ??.  If the tv is streaming it stays on. I think there is a timeout built into the system. I have old cell phone connected to my wifi plays music all day seems to keep internet connected.

JamesR wrote:

https://community.t-mobile.com/tv-home-internet-7/home-internet-frequent-disconnects-possible-fix-46469

 

Please read and respond if the link helps you.

 

I did my homework before I even decided to get the home internet.. i always have a computer fan placed under it running 24/7.. so unfortunately this isn't a case of overheating. 

It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment.

According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection.

I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band?

This is also happening to me. I purchased this service back in May I believe and it was working really well up until the past couple of months or so. I called them today and they said I should come get the updated gateway that would fix the issue, came home and connected the new one - nothing has changed. I live in an area where most internet services can't reach so I'm at a loss here.