Forum Discussion
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as we...
MAUI671 wrote:@copz1998 I hear your suggestion, but follow the train of thought here. The signal is 500 Mbps in its location during daytime hours. Nothing changes but the time of day. Once 8 PM Eastern hits, the signal is EXACTLY the same still, but download drops from 500 Mbps to 5 Mbps. Again, no changes but the time of day.
I've done the repositioning multiple times now at the behest of customer care and still to no avail. Spent more than an hour on it at this point trying to be proactive. I've used the app, watched the SNR, RSSI, etc. and no changes to the speed no matter how high good I get those values. Any other suggestions for me to be proactive with?
@MAUI671 He posted the same exact thing in my thread. Your post is very clear stating that your internet is stable during the day, it has a "Very Good" signal, and is gets worse at night and you haven't changed anything. I see a consistent pattern of people stating that their speeds significantly decrease late at night. Hopefully someone will escalate this to the technical team who can state why this is happening. My guess is it may be due to nightly IT maintenance but it's purely speculation.
“During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.
Nothing has changed other than the time of the day.”
