Let me start by saying I do like having wireless internet. The problem is I don't think it is ready for primetime. Speed is great, price is great, but It loses its connection to the internet about once every two days. It's sad. I have spoken with T-Mobile many times. They have updated my firmware and done other things (I have no idea what they change there), and they tell me that these changes will fix all the problems. Sure! I am getting close to asking them to replace my Gateway to see if that helps. Has anyone had a replacement and found that helped?

I think we all agree, disconnections are a problem that needs to be fixed.

The T-Mobile Home Internet is completely DISASTROUS. The internet drops like 5 to 6 times a day. My partner and I both work from home and this is starting to get really annoying. And when the internet is down, I also can't even use my hotspot. At this point, we are definitely looking into quitting the service. We're on our 3rd modem tower from them and the issues keep coming back. This has been an ongoing issue for at least the last 3 months. No one is able to help, We're both in IT so you can easily assume we have tried EVERY troubleshooting method. We're switching back to SPECTRUM. I don't want to support their services but at least they're better by far in the reliability of their service.

Agreed!! It's happening to me at least twice a day. It actually wouldn't be so bad if it could reboot itself after the disconnection. I have the latest firmware, router, fan, moved it around the house several times and still regular disconnects. I'm almost a month in and I don't think I've ever gone a full 24hrs without a disconnect.

My advice is watch what you wish for. My original can was clearly new I got good speeds no issues. They pushed FW to it one night and it got stuck in a boot loop. Replacement unit was clearly used and did not work it said RF failure. Next replacement unit again clear it was used worked but has never seen the speeds of the first unit.Worse is all this shipping took a week and a half so I was down for over a week waiting on replacements.Current unit is what I would call slow but steady. It gets 75 ish down 20 ish up and knock on wood just stays up days and days with no interuptions.Now funny my home a few weeks ago and when I ordered months ago was listed as a Ultra 5G covered area. Now I noticed just this week that only my home is now listed as Extended 5G while all my neighbors are Ultra 5G. Now my can just does not hold a 5G signal so maybe they keeps stats and update the map based on customers results. When I boot my unit it will get B66 and n71 speeds will be same 75ish so it's clear the can is not using the 5G. After a few hours the 5G will just go away and all I have is the primary B66 and there is where it will stay for days and days.So even though I am a half mile from the tower and 2 miles from a n41 that my phone gets no issue my can never sees them. I am sure the first can did as first can had downloads in the 500+ range. I just don't want to rock the boat as what I have works and my wife and me can work from home all day no interruptions while mother in law streams Netflix all day.Am I tempted to complain for a new can in hopes I can get back my 500+ yes but not sure I want to take the chance on getting a crap unit.Other thing is I see cans for sale on ebay and other sites I wonder if they are ok to buy as I did not think TM sold them for ppl to even be selling them. I did see one for $40 I was tempted to grab it for testing.

Joliver89 wrote: The T-Mobile Home Internet is completely DISASTROUS. The internet drops like 5 to 6 times a day. My partner and I both work from home and this is starting to get really annoying. And when the internet is down, I also can't even use my hotspot. At this point, we are definitely looking into quitting the service. We're on our 3rd modem tower from them and the issues keep coming back. This has been an ongoing issue for at least the last 3 months. No one is able to help, We're both in IT so you can easily assume we have tried EVERY troubleshooting method. We're switching back to SPECTRUM. I don't want to support their services but at least they're better by far in the reliability of their service. Disastrous would be if you were attempting to get a better signal by trying the gateway on the roof but you fell off and became paralyzed. A smaller disaster would be if you were like me and had no good alternatives in your area, so if Tmobile ever went wacky on me, I might have to either pay $100/month for Starlink and buy and maintain that stupid dish, or be on CenturyLink's 1.5Mbps new customer service as the download speed I got before with them, 7, is not offered to new customers.I'm lucky so far. T mobile home internet works well, kind of like when I went from dial-up to DSL, except this is even a better speed gain bargain price-wise.As far as trying two additional gateways with no luck at fixing issues, yeah, that's pretty frustrating and disappointing for you. But realistically, you're in IT so you must understand T mobile home internet is in its infancy and they are adapting home internet for a system designed for cellphones. Fiber is the best for fast and stable connections.Besides distance to tower and obstructions (type and number), there are other more quirky factors that can result in just having a home which is in a bad location for this, even things like what your walls are made out of or have in them, or the kind of coating used on low-E windows, which make a window placement for the gateway not work.Trying to be realistic, what percent of customers who try Tmobile home internet have your level of bad experience? I'd guess that it is lower than 10% and could be as low as 2%. And what percentage of customers with your experience should a company be allowed to have in order to do business at all?T mobile's consideration is what level of service to they need to provide to be profitable and beat the competition. My guess is that they are very successful with their new home internet service, and they are trying to expand and improve the service all the time, to win even more market share.Of course, people working at home need the most reliable connection they can find, and it's rarely going to be the cheapest.Your experience answered the initial poster's question well, just as 007Bond did. Switching gateways doesn't fix all problems, and some people's problems with disconnection are much worse than once every few days.The question might better be, is there anyone who has had this for months and doesn't get disconnections now and then, or like less than one a month?Has anyone who knows they now have the 1609 update noticed they no longer don't get disconnections?I'd like T mobile to work on their service in the next few months so that EVERYONE gets super fast speed, like the 20,000Mpbs download speed that the CEO of Tmobile said might be possible one day on 5G. And there should be no disconnections and no service disruptions ever. And they should lower their price to $30/month, too.Unfortunately, this is the real world. "Can you hear me now?" That's the cellular system.

5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

Saltgod21
Roaming Rookie
Hace 3 años
007BondMI6 wrote:

Saltgod21 wrote:

I just set up the gateway about a week ago and am seeing similar issues where I need to reset the gateway about once a day due to internet drop out. There appears to be no reason. I called support and they had me reset it and told me it would never happen again, but it still does. Are people still seeing this or has it been fixed?

Phone app is a bit limited go to 192.168.12.1 on your computer web browser.

First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.

Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.

Again need

RSRP

SNR

RSRQ

RSSI

For both primary and secondary.

And Band for both.

With this info we can help you.

RSRP the lower the number the better.

SNR higher is better on this one.

RSRQ lower is better.

RSSI lower is better.

Señal principal
RSRP-64 dBm
SNR19 dB
RSRQ-10 dB
RSSI
PCI 85
Band B2
EARFCN 875

Señal secundaria
RSRP-105 dBm
SNR0 dB
RSRQ-17 dB
PCI 344
Band n41
NR-ARFCN 519630
Nortran2
Network Novice
Hace 3 años
I just received new gray can internet device. For the 4G or 5G setting I see PCI 89 and 407. What does PCI mean relative to wifi speeds?
Señal principal
PCI
89
Banda
B66
EARFCN
66811
Señal secundaria
PCI
407
Banda
n41
NR-ARFCN
519630
N4WWL
Transmission Trainee
Hace 3 años
Well, I have to say I have been pleasantly surprised that my internet dropping problem seems to have been resolved. My gateway has held a connection without dropping for 19d 1h 31m. Perhaps there was a firmware upgrade that fixed the repeated dropouts or maybe the "tower maintenance" argument was legit. The current firmware I show is 1.2103.00.0338. Anybody else experience a similar result?
rockstr
Connection Cadet
Hace 3 años
N4WWL wrote:

… anybody else experience a similar result?

Me. They completed tower upgrades almost five months ago (took three or four weeks for the tower work), then speed increased substantially and internet dropping problem disappeared.
ddmacpp
Transmission Trainee
Hace 3 años
Hi. Only tracking this for last several days. There was the update as above nit not sire when. The drops Jane not happened for the last 4 days.
Edmoremilt
Newbie Caller
Hace 3 años
N4WWL wrote:

Well, I have to say I have been pleasantly surprised that my internet dropping problem seems to have been resolved. My gateway has held a connection without dropping for 19d 1h 31m. Perhaps there was a firmware upgrade that fixed the repeated dropouts or maybe the "tower maintenance" argument was legit. The current firmware I show is 1.2103.00.0338. Anybody else experience a similar result?

What device do you have is it the gray cylinder or the black cube?
ddmacpp
Transmission Trainee
Hace 3 años
Sorry for all the mispells. 4 days without disconnect then one tuesday AM. This could be tmobile rebooting their system. Problem is you have to reboot the router (it does not auto connect to internet even though wifi and cell signals are good) and if not home you can not do this remotely. Supposedly tmobile may be able to do this remotely. Went 7 days before that without disconnect.
Pachulo
Newbie Caller
Hace 3 años
When I call into TM support, they have me unplug to reboot and think that's going to solve the problem. They have sent me 3 different gateways and it seems to be getting worse with seven reboots today.
magenta10616412
Network Novice
Hace 2 años
A few months ago power cycling the TMHI box would get us back to something reasonably exciting (~200/25), but for the past month that only works about 30% of the time, and even then it doesn't last very long before I'm seeing speeds down in the 1Mbps range. Seriously! Still connected, but at the speed of a dialup modem.

What is interesting is that my iPhone 13 hotspot will consistently deliver over 300Mbs with vastly better ping rates.

Poking around on the net suggests that the Arcadyan kvd21 firmware is crap.
a1billk
Network Novice
Hace 2 años
Hi, I am not a tmobile employee, I dont own stock. I am a retired electronics tech.
I welcome the option.
For internet and tv, I have been stuck with comcast and there lies for years. During one complaint call about comcast pirate pricing, the customer service manager said, "well you can use someone else if you want." THERE WAS NO OPTIONS. I seriously wanted to petition the government to break them up, because comcast didnt have any real competition where I live, just one cable to my house, thats it.
You all need to remember that a few years ago we were talking on a phone hanging on the wall, The tech that All the cell providers are rolling out is Amazing,
My Kid games on it.
Dont serve websites with this
My kid has this new device in his room, He games on it, so it cant be to bad. acceptable lag and can download Gigabye size games, If your serving websites, this is not for you.
It is what it is.