Forum Discussion
Anyone know the secret to get a sagemcom router?
I've been struggling for over a year with problem on the trashcan. Everytime I try to upgrade to a new type modem the answer always is "we only replace what you already have". I tried to upgrade to...
05-02-2023 New customer here. I got a Sagemcom box last Thursday. It ran great all day last Friday. Then it started losing the internet connection frequently. Have to reboot. Tonight I have 5G signal and 4 out of 5 bars. My pc indicates "Connected. Secure. No Internet." I phoned the Home Customer service number and the live tech on the phone told me the Sagemcom chips are outdated and they cannot be upgraded and that the tech folks in Atlanta cannot even work on the box remotely. HE SAID it is a known issue with the Sagemcom that they have bad chips and that I need to take the box back to the store and ask for a Nokia or Arcadyan. WHAT GIVES? I thought the Sagemcom was the latest and greatest? I still have 11 days to cancel my account completely so I hope someone can shed some light on this problem soon. Maybe I should just stick with U-Verse, it is slower but it always works !!!!
