Forum Discussion
Arcadyan kvd21 no longer connects to 5g signal
I'm no longer able to lock on to B66, N41 which had great speeds (300down, 130 up). The Arcadyan is now locking onto B71 which gets 60down, 5up. I think I'm still connecting to the same tower (i th...
As a last resort @rhsortho I would recommend that you take your gateway into your local T-Mobile store and ask for an exchange unit. If you previously received a n71 or n41 signal and no longer do, then you might be correct about the firmware. That said, I have found that the store staff have been helpful. Box it up and take it back asking for an exchange unit. Maybe they have the newer Sagemcom unit, which I have and works very well.
Let us know how it works out.
@rhsortho, my Arcadyan occasionally (maybe every few weeks) locks onto a different tower and looses 5G. What I've done is move the gateway, sometimes just a few inches, and rotate it a bit. After a reboot it's back connecting to the usual tower with LTE and 5G. The only change I notice when connected to the usual tower is that sometimes it's locked to N71 and the other times to N41, but 5G is always there.
