Forum Discussion
Arcadyan kvd21 no longer connects to 5g signal
I'm no longer able to lock on to B66, N41 which had great speeds (300down, 130 up). The Arcadyan is now locking onto B71 which gets 60down, 5up. I think I'm still connecting to the same tower (i th...
As a last resort @rhsortho I would recommend that you take your gateway into your local T-Mobile store and ask for an exchange unit. If you previously received a n71 or n41 signal and no longer do, then you might be correct about the firmware. That said, I have found that the store staff have been helpful. Box it up and take it back asking for an exchange unit. Maybe they have the newer Sagemcom unit, which I have and works very well.
Let us know how it works out.
@rhsortho I think @henry51 is on to something. While you may have the gateway in the optimal place, it may not be "pointing" its antennas at the 5G tower. If you have not already done so, use your T-Mobile Internet app to see your gateway signal metrics and rotate the gateway for the best metrics.
T-Mobile Internet app - tap MORE at the bottom of the screen > tap Advanced cellular metrics > tap 5G.
You want to watch RSRQ, RSRP, and SINR. Also note the band you are attached to. The chart below is a helpful guide on what to look for. Plan on spending 30-45 minutes and be patient. Slightly rotate your gateway about 1/8th of a turn, measure and test, then repeat until you get the best metrics. You might also want to restart the gateway during the process so that it has a fresh connection. I also did a speed test simultaneously. the antennas are located on the four corners of the gateway.
Let us know how it works.
