Forum Discussion
Arcadyan kvd21 no longer connects to 5g signal
I'm no longer able to lock on to B66, N41 which had great speeds (300down, 130 up). The Arcadyan is now locking onto B71 which gets 60down, 5up. I think I'm still connecting to the same tower (i th...
As a last resort @rhsortho I would recommend that you take your gateway into your local T-Mobile store and ask for an exchange unit. If you previously received a n71 or n41 signal and no longer do, then you might be correct about the firmware. That said, I have found that the store staff have been helpful. Box it up and take it back asking for an exchange unit. Maybe they have the newer Sagemcom unit, which I have and works very well.
Let us know how it works out.
Thanks for the tips!! much appreciated! I haven't tried moving the gateway to another location but have tried rotating it before with no luck. They metrics used to be in the excellent range. All the 5G stats are blank now. LTE is on B71.
This same thing happened (maybe coincidentally) when the gateway firmware updated from .16 to .18.
Thanks again. I will try and relocate the gateway this time and see if it makes any difference.
