Forum Discussion
Arcadyan kvd21 no longer connects to 5g signal
I'm no longer able to lock on to B66, N41 which had great speeds (300down, 130 up). The Arcadyan is now locking onto B71 which gets 60down, 5up. I think I'm still connecting to the same tower (i th...
As a last resort @rhsortho I would recommend that you take your gateway into your local T-Mobile store and ask for an exchange unit. If you previously received a n71 or n41 signal and no longer do, then you might be correct about the firmware. That said, I have found that the store staff have been helpful. Box it up and take it back asking for an exchange unit. Maybe they have the newer Sagemcom unit, which I have and works very well.
Let us know how it works out.
I have the same problem. "Something" happened to the device on December 1 where I lost all internet access for a few minutes, and my system no longer shows any 5G metrics (just a "-"), and only shows LTE / 4G connection. I took the device into the local T-Mobile store and they changed the Sim card, but it make no difference. My local area has the " 5G Ultimate Capacity" coverage, and I have no issues with signal.
We have tried rebooting many times and adjusting the position of the unit. It has the current firmware.
Any thoughts?
