disabled devices in T-mobile home internet

nc1037 wrote:

This might work.  This is with the newer T Life app.  The Internet app is going away.

Using the T Life app on your phone: Tap Connect (at the bottom).  Tap Things (at the top).  Tap your Gateway. Tap Devices (at the top).  Tap the device.  The Device details page has a slider switch to Block internet access.

Sometimes the app shows the gateway is offline (but it isn't') and it still lets me do things with the app.  Sometimes the app shows the gateway is offline (but it isn't) and the app won't let me do anything.  In that case, I close the app and restart the gateway.

Omg thank you, you are right up there with the guy who discovered DNA! 😄

I had an EtekCity WiFi enabled switched outlet that I couldn't add using the VeSync App because it looks for the internet when it initializes but I had already blocked that device's MAC address on the T-Mobile router. So once the device was factory-reset, the only way to initialize it was through VeSync and that requires internet access for the device briefly while being initialized.  The only problem there is that once the device is unplugged, the T-Life App removes it from the device list but it still blocks the MAC address from having internet access so VeSync can't initialize the device. 

Solution:  I have the luxury of having two phones with the T-Life App on both so I just went through the steps to add the device back using VeSync and at the moment it appeared to connect to the router (right after the second step in the 3step process) as soon as it said "initializing", I selected the device from the router list (using the other phone) and unblocked the device for internet access.  This worked but I know it's a pain. It was cheaper than buying a new device.  Hope this helps someone out there.

• nc1037…. THANK YOU THANK YOU THANK YOU I have been trying to figure this out for 2 years (going back to old app). 

• Your suggestion worked with a little extra - I had to click on troubleshoot after I clicked on the gateway. Then voilà the gateway connected to the app and I could see all devices!!!

• Before, every time I wanted to turn off one of the kids devices (a lot - they are teens) I have to reset the modem.  This was a major inconvenience since we have 2 people working from home.

This might work.  This is with the newer T Life app.  The Internet app is going away.

Using the T Life app on your phone: Tap Connect (at the bottom).  Tap Things (at the top).  Tap your Gateway. Tap Devices (at the top).  Tap the device.  The Device details page has a slider switch to Block internet access.

Sometimes the app shows the gateway is offline (but it isn't') and it still lets me do things with the app.  Sometimes the app shows the gateway is offline (but it isn't) and the app won't let me do anything.  In that case, I close the app and restart the gateway.

Same issue, I can see the disabled device but am not able to enable it?

Restricted text to my wrote:

I'm not sure that anybody actually posted the answer to this. It's actually pretty simple once I figured it out, login on another phone or device to the T-Mobile Wi-Fi app and give access to the other device simply by making sure that that device is logged into your T-Mobile internet Wi-Fi. Even though it won't have an internet connection it will be visible.

WOW your a life saver. I was messing around in the device list and i thought i was removing devices i no longer used. I disabled one that said google android 9. i thought it was my old phone cause i use iphone now. Well it wasnt. It was my fire tv stick. I could not for the life of me figure out why my fire tv wouldnt connect to my wifi but everything else would. I have been searching  off and on all night looking for a solution and came up with nothing until i just found this thread. I use my old android phone i just mentioned to login to the app like you said. I did have to reset the gateway password using the default password on the back of the gateway but that was simple. Once i reset the PW i went in the app and went to devices and sure enough that google android 9 was there and it said disabled. I opened it and enabled it again and now everything is back to normal. Thank you so much Restricted text to my ass. Thanks for taking the time to help. I factory reset the fire tv and everything. It was weird because i just got my new fire tv 4k max 2nd gen today and i thought amazon disabled my old device so i would use the new one hahaha. so im not losing much because im going to setup the new device later today.

THANKS AGAIN

I'm not sure that anybody actually posted the answer to this. It's actually pretty simple once I figured it out, login on another phone or device to the T-Mobile Wi-Fi app and give access to the other device simply by making sure that that device is logged into your T-Mobile internet Wi-Fi. Even though it won't have an internet connection it will be visible.

I'd check the device(s) itself. Confirm it's configured for DHCP and that the gateway address (192.168.12.1) is correctly listed. If you're on a Mac, you can use the Network app in System Settings to renew your DHCP lease. (System Settings/Network/WiFi and click the "Details..." button. From the side panel, choose TCP/IP and then click the "Renew DHCP Lease" button. If you're on a PC, there should be an equivalent configuration under network settings. 

If it still doesn't reconnect, try giving the device(s) a static address (192.168.12.x) with one not currently in use. Use the gateway address (192.168.12.1) for the router address and 255.255.255.0 as the subnet mask.

If all of that fails, you'll have to call Support and find out how to add back a deleted device.

I hope this helps. Good luck!

So I am having this issue as well but with my robot vacuum! Devastated! 
 

i used the app to disconnect it a few weeks ago (I didn't know what  exactly I was disconnecting as it just said "device") to see if I could get something to run faster on the internet. I used to have 12 things connected to my list. Now I only have 9. One of those must have been my vacuum. I have deleted the entire vacuum off my shark app and reinstalled it from scratch and it still will not connect. It's like it's banned forever with that IP address or whatever it links with. I cannot have a $400 vacuum not work now because it's been disowned by the T-Mobile app. There is no way to me to reconnect it? Has anyone had success in the last 2 months???

bocaboy2591 wrote:

If you disabled it from the T-Mobile app, it should still be there, under the Devices tab in the phone app. If it doesn't appear there, you might have to reset the locked-out device and establish a new connection to your WiFi.

¡Buena suerte!

 

I'm having the same issue. I disabled my sons Alexa on accident trying to disable his PlayStation and now I cannot undo it. The device completely disappeared off the list of Devices. Hard reset did not fix my problem on either device. 
we have like 10 devices connected and most of the Time the app only registers 4 or 5 at most. Never all.