Forum Discussion
Home internet 5G but only 4G signal
Hi. I recently signed up for T-Mobile home internet 5G. The map said I was in extended 5G range. Unless I stand on a ladder in the attic I cannot get a consistent 5G signal. I do get a strong 4G....
So from the table we can see cell EDGE for both signals so very weak 4G & 5G signals. According to that there is a bit of noise on the 5G. That is the n71 band so it is a lower 5G gigahertz band not the n41 millimeter band which would be nice to get as it can be much faster. The B2 4G LTE is ok but not really strong enough for proper service. The problem appears to be the distance to the tower and cellular sources. Without additional metrics it is impossible to determine more. The PCI information, if the application provides it, would be useful as then we could find the cell using cell mapper.net and then use google maps to plot the distance to the tower that has the specific cell. Best guess I would say the tower that actually delivers those signals is at least 6 to 6.5 miles away or the power of each is rather low.
If your are seeing 5 bars for 4G LTE and only those speeds you really need to look at the cellular metrics and determine the RSRP, RSRQ, and SINR values. If you have the PCI value for the cellular signal that is great. The speeds for 4G LTE, according to the bars on the LED should be much better than that or there is significant interference maybe causing poor performance. When running Speedtest be sure to consider the ping latency and jitter. A strong signal is good as long as it is clean. Noise from external influences can result in poor performance so there is more information needed. Maybe if you can get a conversation with a level 2 support engineer that is well informed you can get better answers via the support solution. It may appear that there is 5G in the area but the numbers don't reflect it is there.
