Forum Discussion
Home internet rebate - can't access northlane website
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
koji wrote:
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
Login here:
promotions.t-mobile.com
then check your status by scrolling down to Reward Tracker and clicking View. If it was approved and ready then you can scroll down again and click Redeem Card. It is a virtual card so I just added it to my Google Pay. You can also add to Apply Pay.
theGman wrote:
This question/issue is NOT solved. There is no "Rewards" section on my account. Put simply, the Northlane rebate doesn't work for those who have Home Internet only (no Tmobile cell plan). I have called and they have no way to solve this (Tmobile blames Northlane and Northlane blames Tmobile). So the rebate is scam for those with only home internet since Northline website doesn't acknowledge the fake "mobile" number from the Home Internet acct
Hey there. We want to make sure you are able to get the promotion if you are eligible for it. What do you see when you go to promotions.t-mobile.com? Arey you able to log in?
I hope y'all have better luck than I did trying to claim the rebate. I have not received mine from last December. Was promised twice by 2 different reps 5 weeks apart, that a physical card was being mailed out as there was a "system problem" at the time. going on 6 months now.
This is unbelievable..I've never dealt with such horrendous customer service. IVE never experienced a worse customer service operations then what t Mobil is running …
T-mobile has been a horrible experience since the day I signed up to the day I canceled. I couldn't get access to my account for the first three months ROTFLMAO and that was just the beginning OF THE horror that is tmobil
Gee guys thanks for my rebate 51 bucks it only took 9 months..and I can't even access it rotflmao
Former customers out there on the internet HATE you ..so many stories out there
Fire all your DEI hires ...and hire a bunch of 50 something year old no nonsense dudes
jon21 wrote:
I had the same problem -- could not login to NorthLane.
But the solution posted here, to login at:
promotions.t-mobile.com
worked great!
Thank you to the community for this info.
Solution didn't work for me. When I click "redeem" it just sits there and does nothing . Been trying to redeem this rebate for over an hour.
Here's the reddit article with the solution. It worked perfectly : https://www.reddit.com/r/tmobile/comments/10zusdl/getting_we_were_not_able_to_validate_the/
