Forum Discussion
inicio
On my t mobile internet app, I'm trying to turn off devices that are connected to my internet and I have a few that everytime I try to turn them off it says " unable to update at this time". Very ann...
I don't know how familiar you are with networking, but I assume you're referring to the Devices tab in the T-Mobile app. Every device on your network has a Media Access Control (MAC) number that it advertises and is unique to each one of your devices. Some of them even broadcast their name (Wemo or Netgear) and others just offer their number.
While it is a royal PITA, each device has its MAC number printed on the device itself, usually on the back of the item. You'll need a common magnifying glass to read it unless you have great vision. That's how to identify which devices are on your network via the T-Mobile app.
As for the "Unable to update at this time", it is probably because it's in use, or at least the network or the device thinks so. That's what would keep you from scheduling or shutting them off. See you can give the Forum an example of a device that's giving you that error.
I hope this helps and gives you a bit of insight into what is going on with your network. ¡Buena suerte!
@Justinalder23, in addition to the well-informed comments from @bocaboy2591, I have found success rebooting the gateway, then after your network comes online, try to disconnect devices one at a time.
The lack of editing on the T-Mobile app > Devices is a shame. It would be nice to be able to click on the device and then change the name from the MAC address to a human recognizable name Livingroom TV.
¡Buena suerte!
