Forum Discussion
How To Login with Home Internet Only
We recently switched internet providers to T-Mobile. We do not have any cell phones with T-Mobile. Apparently, since we do not have a T-Mobile phone number we are not allowed to access the website....
Fey wrote:Thank you for your reply, Darko66.
I have tried using the gateway's phone number to no avail. When I enter the gateway number the error message I receive is "...we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service."
I am using the email address that I provided the store when I purchased the gateway and started the service. I get the emails from T-Mobile letting me know that my bill is available for viewing but cannot get past the phone number requirement.
Just call, be patient and nice. First CS rep will try but you will most likely be elevated to a tech & they will get you going. This was my experience.
