Forum Discussion
How To Login with Home Internet Only
We recently switched internet providers to T-Mobile. We do not have any cell phones with T-Mobile. Apparently, since we do not have a T-Mobile phone number we are not allowed to access the website. We did sign up for paperless billing and autopay but if I need to change either of those settings I'm in trouble because I cannot sign into our account. How on earth is this acceptable?
Does anyone have a workaround to providing a T-Mobile phone number in order to access my account on the website?
Darko66 wrote:
You should be able to use the phone number assigned to the gateway. To find that, use the T-Mobile Home Internet app. The number should be listed under "Internet line number" on the "Home" page of the app. Any text messages T-Mobile sends for confirmation should be visible on the gateway's screen.
You can also use that number to sign up for T-Mobile Tuesdays if you’re interested in that.
NO that number does NOT work!
Joyandwendy wrote:
Fey wrote:
Thank you for your reply, Darko66.
I have tried using the gateway's phone number to no avail. When I enter the gateway number the error message I receive is "...we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service."
I am using the email address that I provided the store when I purchased the gateway and started the service. I get the emails from T-Mobile letting me know that my bill is available for viewing but cannot get past the phone number requirement.
Just call, be patient and nice. First CS rep will try but you will most likely be elevated to a tech & they will get you going. This was my experience.
Did you get this issue resolved? I had a similar issue recently. The CS reps and chatbots were of no help. I finally resorted to the T-Mobile Facebook Team through FB chat. They submitted a work order ticket and my issue was resolved in 3 hours.
https://www.facebook.com/share/uyRQ23DLq155r23K/?mibextid=qi2Omg
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