Forum Discussion
Internet throttling
I have had home internet for over a year. It has worked great compared to the dsl i had. I usually get between 15 and 25 mbs, however for the last few weeks at night it is throttling back to less tha...
I have a similar story…
About 15 months ago I switched from DSL (Centurylink) to T-mobile home internet. I don't have 5G in my area, so 4G was just gonna have to do. Our DSL was only 3 Mbps (barely enough to stream video on one device) so the prospect of getting up to 150 Mbps was astounding! We were very happy with the performance and for the first 6 months had average speeds of 40-120 Mbps. Then we noticed a sudden drop during early morning hours (2-6 AM) where the speed was under 1Mbps! Just surfing the internet was like dialup speed (ridiculous). At first it was an hour or two, then 3-4 hours, then sometimes 6-8 hours. (BTW, I was never told anything about throttling of my internet. They claimed there would be no caps)
When I called customer support, I got the impression that they were throttling (although they didn't use the term) and I was told that my high usage was limiting my speed. I was offered a 5G package once it became available in my area (but there was no timeframe when that might be). After a couple more months of increasing throttling, I decided to look for another option. I found out that another company was offering DSL in my area and they had increased the DSL speed to 25-50Mbps (which is fine for us). We switched last month and couldn't be happier! The speed has been exactly what I was told (nothing more, nothing less) and never wavering.
what’s more, the company is based in Charlotte NC (my home state) so I feel I might get better service.
Brightspeed
