Modem drops internet service every night

SoontobeATTcustomer wrote:

I have had t mobile internet for the past year and for the past 3 months my internet goes out between 9pm and 10pm just about every other night. I have done every trouble shooting solution they have given me to do as well as get two new gateways but it still drops the Wi-Fi connection even though signal to the gateway is good to great. It seems like the best solution will be to drop t mobile for someone else. 

I've had trouble two or three times in the last week or so in the morning from 8-10AM.  It shows the internet is there, but it is not, and the light on my eero router eventually goes orange. One morning I know for sure the problem started after an update hours earlier.  I was sitting by the tower when it lit up and updated.  To solve the problem, I used to do a re-start using the app. But now it keeps telling me my password is wrong, and I'm not going through all the ridiculous trouble to reset it.  Also, I'm never calling for help or going through multiple gateways. 

Thus, I unplug the gateway and unplug the eero, plug back in the gateway, plug back in the eero, and that fixes the problem.  Sometimes, though, I have to do it three or four times before the internet comes back.  Maybe it would have come back in the same time period even if I didn't do all the unplugging, I don't know.  I only know if the problem ever becomes persistant, I'll return to Cox.  Hopefully, that will never happen because I really like having a wireless T-Mobile internet! According to something I recently read, though, T-Mobile really is expanding its internet service, and others here have said that can be detrimental to those who already have the service.