Modem drops internet service every night

123Wiley wrote:

SoontobeATTcustomer wrote:

I have had t mobile internet for the past year and for the past 3 months my internet goes out between 9pm and 10pm just about every other night. I have done every trouble shooting solution they have given me to do as well as get two new gateways but it still drops the Wi-Fi connection even though signal to the gateway is good to great. It seems like the best solution will be to drop t mobile for someone else. 

I get SOOO tired of their silly "trouble shooting". There's nothing wrong on my side, it's you t-mobile. 

It's simple, simple logic. If it was working fine `most` of the day then at a particular time, every day, it shuts off..... it aint me.

It would be nice if someone (who gave a S) at t-mobile would read these. It's just a rant board to "placate the masses". 

I have AT&T in my area but I'm still angry with them, going back to their dial up 'service' some 30 years ago. Total lack of customer care. 

 

So I've had the same issue, I finally talked to a tech that knew what they were doing.. turns out it was a firmware issue, once they pushed the firmware update and it installed i havent had an issue, sure it's only been about a week since it got updated but haven't had an issue since