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ChefZiggy

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Re: 5G Home Internet nightly slow down
I called after hours so got a tech from the Philippines.. I was in the phone with her for probably 40 minutes, but it got resolved
2 years ago Place Solución de problemas
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Re: 5G Home Internet nightly slow down
wings1212 wrote: I was hoping to get some good solutions, but find everyone is having this same issue with the Gateway! While our signal as always read “Weak” it was fine early a.m. and day--but come 6 pm. and the slowness and literally stopage begins. Don’t even get me started on the football games!! I feel like “you get what you pay for” with this. I have spent countless hours moving this thing around---I think my first clue was when our address did not even show on the T Mobile finder. Talking to friends I take the phone off Wi-fi as cellular does not break up. Each time I call T Mobile I get the reply “plug, unplug”-right. However I finally reached a rep who told me they would be getting new towers---when I asked when she said 4th Qtr 2024!!!! Why the heck is T Mobile selling these knowing they have overloaded the area--this is why the low price. Looking at Verizon’s new tower online I got the message they are not offering in this area until they have adequate coverage. We will be returning the tower this weekend. When I see how many are affected and how long this has been going on it really tells me who TMobile is. NOT customer oriented that is for sure. So I finally got a tech that knew what they were doing, once she force pushed the firmware update it started working again, haven't had the nightly issue since it got pushed and installed, going on about a week now..
2 years ago Place Solución de problemas
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Re: Modem drops internet service every night
123Wiley wrote: SoontobeATTcustomer wrote: I have had t mobile internet for the past year and for the past 3 months my internet goes out between 9pm and 10pm just about every other night. I have done every trouble shooting solution they have given me to do as well as get two new gateways but it still drops the Wi-Fi connection even though signal to the gateway is good to great. It seems like the best solution will be to drop t mobile for someone else. I get SOOO tired of their silly "trouble shooting". There's nothing wrong on my side, it's you t-mobile. It's simple, simple logic. If it was working fine `most` of the day then at a particular time, every day, it shuts off..... it aint me. It would be nice if someone (who gave a S) at t-mobile would read these. It's just a rant board to "placate the masses". I have AT&T in my area but I'm still angry with them, going back to their dial up 'service' some 30 years ago. Total lack of customer care. So I've had the same issue, I finally talked to a tech that knew what they were doing.. turns out it was a firmware issue, once they pushed the firmware update and it installed i havent had an issue, sure it's only been about a week since it got updated but haven't had an issue since
2 years ago Place Solución de problemas
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Re: 5G Home Internet nightly slow down
j-mobile wrote: Two tips: I have found that placing my gateway AWAY from windows and directly next to a wall closest to the tower gets a best signal. I was placing it by a window for months before I figured this out. To avoid interference, I also try to keep the gateway clear of any electrical wiring that may be inside the wall. It is written in the “fine print” that network throttling down happens….(mine occurs every weeknight.) Here are the details: https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service Those shouldn't effect me at all.. 1. I don't have it near a window, the tower is less than a mile from me 2. The plan I'm on prevents me from my data getting throttled (which is also listed in the link you provided) Also, if it's the beginning of your billing cycle, your data usage has restarted so you shouldn't even get throttled if you aren't in specific plans. And with it only happening nightly, every night, there is an issue, special when it's only the home internet it's happening to and not my cell phones that aren't using the home internet (I alot of data on my phone, probably comparable to what I use on my home internet, but only that gets slowed down and not my phone
2 years ago Place Solución de problemas
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Re: 5G Home Internet nightly slow down
So It seems a lot of people are having this same issue where their home internet goes down or almost out 1 to 2 hours every night regardless of daily use, or restarting system.. same for me typically 8pm ish to 930pm ish my home internet drops off nightly, and no one at T-Mobile seems to have an answer other then the same line by line response of (restarting, better placement, higher floors, ext.) Which if that was the issue it would be constantly and not just at around the same timeframe every day
2 years ago Place Solución de problemas
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Re: Modem drops internet service every night
Have they given any updates on a fix? Every night 8ish till about 10ish my home internet messes up.. regardless of how often or how little I've used it each day
2 years ago Place Solución de problemas
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Re: Tmobile home internet bleeding data?
henry51 wrote: @ChefZiggy, have you tried checking your TMO account? https://www.t-mobile.com/usage/details Yes I did and even that wasn't accurate, it said I had used 100 GB, but in the data usage section it showed only 96 used at the time.. (and this was me checking 4 days after it said I reached my 100 GB limit...) but 4K HD movies and shows only use up about 1 GB an hour of data, but if TMobile has me burning through 5 GB + in under an hour, with only the one device connected and no other downloads happening, there is something very wrong going on..
2 years ago Place Planes y funciones
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Re: Tmobile home internet bleeding data?
But I haven't changed my usage habits.. for a while I would pay for 20 GB of high speed tethering through my phone and would use that up in around a week watching Crunchyroll, yet using T-Mobile internet I use 10 GB up in about 3 hours .. so somewhere it's bleeding my internet usage at a rate of at least 3x higher then it should be
2 years ago Place Planes y funciones
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Tmobile home internet bleeding data?
since after 9 months of being on waiting list unlimited TMobile internet is still not available, they convinced me to try the 100 GB a month plan. Anyone else finding they are being lied to about the data being used?? It said I went through 100 GB in under a week and I was only watching shows on Netflix and Crunchyroll, only 1 device connected, no additional downloads... and according to T-Mobile texts from the time it texted me I was at 95% to the time it texted me I used 100% data was only 20 minutes.. there is no way I watched 5 gigs worth of movie/show in 20 minutes, even HD 4k takes about 1 hours per GB used... and then I go to the data usage section on T-Mobile it says I used all 100 GB, but further down the page it shows only 96 GB was used.. and now that I'm using low speed, it's even slower then low speed tethering from my phone.. (TMobile internet low speed is 2G .. TMobile phone tethering low speed is 3G ... 3 G you can still watch Netflix and amazon video, 2G you can't even get passed the log in page)
2 years ago Place Planes y funciones
data usage
internet residencial
home internet service gateway
inexacto
942Views
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8Comments

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I was in the phone with her for probably 40 minutes, but it got resolved ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"138","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:123593":{"__typename":"ForumReplyMessage","subject":"Re: 5G Home Internet nightly slow down","conversation":{"__ref":"Conversation:conversation:123562"},"id":"message:123593","revisionNum":1,"uid":123593,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:69946"},"metrics":{"__typename":"MessageMetrics","views":29},"postTime":"2024-01-14T07:52:01.000-08:00","lastPublishTime":"2024-01-14T07:52:01.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" wings1212 wrote: \t I was hoping to get some good solutions, but find everyone is having this same issue with the Gateway! While our signal as always read “Weak” it was fine early a.m. and day--but come 6 pm. and the slowness and literally stopage begins. Don’t even get me started on the football games!! I feel like “you get what you pay for” with this. I have spent countless hours moving this thing around---I think my first clue was when our address did not even show on the T Mobile finder. Talking to friends I take the phone off Wi-fi as cellular does not break up. Each time I call T Mobile I get the reply “plug, unplug”-right. However I finally reached a rep who told me they would be getting new towers---when I asked when she said 4th Qtr 2024!!!! Why the heck is T Mobile selling these knowing they have overloaded the area--this is why the low price. Looking at Verizon’s new tower online I got the message they are not offering in this area until they have adequate coverage. We will be returning the tower this weekend. When I see how many are affected and how long this has been going on it really tells me who TMobile is. NOT customer oriented that is for sure. \t So I finally got a tech that knew what they were doing, once she force pushed the firmware update it started working again, haven't had the nightly issue since it got pushed and installed, going on about a week now.. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1486","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:114825":{"__typename":"Conversation","id":"conversation:114825","topic":{"__typename":"ForumTopicMessage","uid":114825},"lastPostingActivityTime":"2024-01-15T04:15:58.000-08:00","solved":false},"ForumReplyMessage:message:114839":{"__typename":"ForumReplyMessage","subject":"Re: Modem drops internet service every night","conversation":{"__ref":"Conversation:conversation:114825"},"id":"message:114839","revisionNum":1,"uid":114839,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:69946"},"metrics":{"__typename":"MessageMetrics","views":62},"postTime":"2024-01-14T07:49:11.000-08:00","lastPublishTime":"2024-01-14T07:49:11.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 123Wiley wrote: \t SoontobeATTcustomer wrote: \t\t \t\t I have had t mobile internet for the past year and for the past 3 months my internet goes out between 9pm and 10pm just about every other night. I have done every trouble shooting solution they have given me to do as well as get two new gateways but it still drops the Wi-Fi connection even though signal to the gateway is good to great. It seems like the best solution will be to drop t mobile for someone else. \t\t \t\t \t I get SOOO tired of their silly \"trouble shooting\". There's nothing wrong on my side, it's you t-mobile. \t It's simple, simple logic. If it was working fine `most` of the day then at a particular time, every day, it shuts off..... it aint me. \t It would be nice if someone (who gave a S) at t-mobile would read these. It's just a rant board to \"placate the masses\". \t I have AT&T in my area but I'm still angry with them, going back to their dial up 'service' some 30 years ago. Total lack of customer care. \t \t So I've had the same issue, I finally talked to a tech that knew what they were doing.. turns out it was a firmware issue, once they pushed the firmware update and it installed i havent had an issue, sure it's only been about a week since it got updated but haven't had an issue since ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1328","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:123585":{"__typename":"ForumReplyMessage","subject":"Re: 5G Home Internet nightly slow down","conversation":{"__ref":"Conversation:conversation:123562"},"id":"message:123585","revisionNum":1,"uid":123585,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:69946"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2023-11-10T18:45:48.000-08:00","lastPublishTime":"2023-11-10T18:45:48.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" j-mobile wrote: \t Two tips: \t I have found that placing my gateway AWAY from windows and directly next to a wall closest to the tower gets a best signal. I was placing it by a window for months before I figured this out. To avoid interference, I also try to keep the gateway clear of any electrical wiring that may be inside the wall. \t\t It is written in the “fine print” that network throttling down happens….(mine occurs every weeknight.) Here are the details: https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service \t Those shouldn't effect me at all.. 1. I don't have it near a window, the tower is less than a mile from me 2. The plan I'm on prevents me from my data getting throttled (which is also listed in the link you provided) Also, if it's the beginning of your billing cycle, your data usage has restarted so you shouldn't even get throttled if you aren't in specific plans. And with it only happening nightly, every night, there is an issue, special when it's only the home internet it's happening to and not my cell phones that aren't using the home internet (I alot of data on my phone, probably comparable to what I use on my home internet, but only that gets slowed down and not my phone ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1267","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:123582":{"__typename":"ForumReplyMessage","subject":"Re: 5G Home Internet nightly slow down","conversation":{"__ref":"Conversation:conversation:123562"},"id":"message:123582","revisionNum":1,"uid":123582,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:69946"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2023-10-30T18:39:18.000-07:00","lastPublishTime":"2023-10-30T18:39:18.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So It seems a lot of people are having this same issue where their home internet goes down or almost out 1 to 2 hours every night regardless of daily use, or restarting system.. same for me typically 8pm ish to 930pm ish my home internet drops off nightly, and no one at T-Mobile seems to have an answer other then the same line by line response of (restarting, better placement, higher floors, ext.) Which if that was the issue it would be constantly and not just at around the same timeframe every day ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"511","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:114835":{"__typename":"ForumReplyMessage","subject":"Re: Modem drops internet service every night","conversation":{"__ref":"Conversation:conversation:114825"},"id":"message:114835","revisionNum":1,"uid":114835,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:69946"},"metrics":{"__typename":"MessageMetrics","views":231},"postTime":"2023-10-30T18:33:58.000-07:00","lastPublishTime":"2023-10-30T18:33:58.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Have they given any updates on a fix? Every night 8ish till about 10ish my home internet messes up.. regardless of how often or how little I've used it each day ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"162","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:55219":{"__typename":"Conversation","id":"conversation:55219","topic":{"__typename":"ForumTopicMessage","uid":55219},"lastPostingActivityTime":"2024-06-28T22:52:48.000-07:00","solved":false},"Forum:board:plans-features":{"__typename":"Forum","id":"board:plans-features","displayId":"plans-features","nodeType":"board","conversationStyle":"FORUM","title":"Planes y funciones","shortTitle":"Planes y funciones","parent":{"__ref":"Category:category:home-business-internet"}},"ForumReplyMessage:message:55223":{"__typename":"ForumReplyMessage","subject":"Re: Tmobile home internet bleeding data?","conversation":{"__ref":"Conversation:conversation:55219"},"id":"message:55223","revisionNum":1,"uid":55223,"depth":1,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:69946"},"metrics":{"__typename":"MessageMetrics","views":127},"postTime":"2023-09-26T10:33:07.000-07:00","lastPublishTime":"2023-09-26T10:33:07.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" henry51 wrote: \t @ChefZiggy, have you tried checking your TMO account? https://www.t-mobile.com/usage/details \t Yes I did and even that wasn't accurate, it said I had used 100 GB, but in the data usage section it showed only 96 used at the time.. (and this was me checking 4 days after it said I reached my 100 GB limit...) but 4K HD movies and shows only use up about 1 GB an hour of data, but if TMobile has me burning through 5 GB + in under an hour, with only the one device connected and no other downloads happening, there is something very wrong going on.. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"586","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:55221":{"__typename":"ForumReplyMessage","subject":"Re: Tmobile home internet bleeding data?","conversation":{"__ref":"Conversation:conversation:55219"},"id":"message:55221","revisionNum":1,"uid":55221,"depth":1,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:69946"},"metrics":{"__typename":"MessageMetrics","views":130},"postTime":"2023-09-26T06:23:44.000-07:00","lastPublishTime":"2023-09-26T06:23:44.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" But I haven't changed my usage habits.. for a while I would pay for 20 GB of high speed tethering through my phone and would use that up in around a week watching Crunchyroll, yet using T-Mobile internet I use 10 GB up in about 3 hours .. so somewhere it's bleeding my internet usage at a rate of at least 3x higher then it should be ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"341","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:55219":{"__typename":"ForumTopicMessage","subject":"Tmobile home internet bleeding data?","conversation":{"__ref":"Conversation:conversation:55219"},"id":"message:55219","revisionNum":1,"uid":55219,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:69946"},"metrics":{"__typename":"MessageMetrics","views":942},"postTime":"2023-09-25T16:53:51.000-07:00","lastPublishTime":"2023-09-25T16:53:51.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" since after 9 months of being on waiting list unlimited TMobile internet is still not available, they convinced me to try the 100 GB a month plan. Anyone else finding they are being lied to about the data being used?? It said I went through 100 GB in under a week and I was only watching shows on Netflix and Crunchyroll, only 1 device connected, no additional downloads... and according to T-Mobile texts from the time it texted me I was at 95% to the time it texted me I used 100% data was only 20 minutes.. there is no way I watched 5 gigs worth of movie/show in 20 minutes, even HD 4k takes about 1 hours per GB used... and then I go to the data usage section on T-Mobile it says I used all 100 GB, but further down the page it shows only 96 GB was used.. and now that I'm using low speed, it's even slower then low speed tethering from my phone.. (TMobile internet low speed is 2G .. 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