Hey all, I’ve had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I’m having is looking like one that a lot of other people are as we...
I have found that placing my gateway AWAY from windows and directly next to a wall closest to the tower gets a best signal. I was placing it by a window for months before I figured this out. To avoid interference, I also try to keep the gateway clear of any electrical wiring that may be inside the wall.
1. I don't have it near a window, the tower is less than a mile from me
2. The plan I'm on prevents me from my data getting throttled (which is also listed in the link you provided)
Also, if it's the beginning of your billing cycle, your data usage has restarted so you shouldn't even get throttled if you aren't in specific plans. And with it only happening nightly, every night, there is an issue, special when it's only the home internet it's happening to and not my cell phones that aren't using the home internet (I alot of data on my phone, probably comparable to what I use on my home internet, but only that gets slowed down and not my phone
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I guess the issue I’m having is looking like one that a lot of other people are as we...","body@stringLength":"1149","rawBody":"
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as well.
During the day my gateway pulls about 500 Mbps and has a \"Very Good\" signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.
Nothing has changed other than the time of the day. I have a ticket open for the \"local engineering department\" to troubleshoot. It'll randomly be good during the night and then go back to the unusable 5 Mbps.
I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has \"stopped communicating.\" Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they've exhausted their checklist?
","kudosSumWeight":17,"postTime":"2023-04-17T19:21:09.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:5g","text":"5g","time":"2021-02-22T10:35:21.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:123562_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":23664},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as well.
During the day my gateway pulls about 500 Mbps and has a \"Very Good\" signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.
Nothing has changed other than the time of the day. I have a ticket open for the \"local engineering department\" to troubleshoot. It'll randomly be good during the night and then go back to the unusable 5 Mbps.
I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has \"stopped communicating.\" Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they've exhausted their checklist?
","customFields":[]},"Conversation:conversation:123562":{"__typename":"Conversation","id":"conversation:123562","solved":false,"topic":{"__ref":"ForumTopicMessage:message:123562"},"lastPostingActivityTime":"2024-11-14T12:20:52.273-08:00","lastPostTime":"2024-11-14T12:20:52.273-08:00","unreadReplyCount":63,"isSubscribed":false},"ModerationData:moderation_data:123562":{"__typename":"ModerationData","id":"moderation_data:123562","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:123562_1":{"__typename":"Revision","id":"revision:123562_1","lastEditTime":"2023-04-17T19:21:09.000-07:00"},"ForumReplyMessage:message:123585":{"__typename":"ForumReplyMessage","id":"message:123585","conversation":{"__ref":"Conversation:conversation:123562"},"author":{"__ref":"User:user:69946"},"revisionNum":1,"uid":123585,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: 5G Home Internet nightly slow down","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123585"},"parent":{"__ref":"ForumTopicMessage:message:123562"},"body":"
j-mobile wrote:
\t
Two tips:
\t
I have found that placing my gateway AWAY from windows and directly next to a wall closest to the tower gets a best signal. I was placing it by a window for months before I figured this out. To avoid interference, I also try to keep the gateway clear of any electrical wiring that may be inside the wall.
1. I don't have it near a window, the tower is less than a mile from me
2. The plan I'm on prevents me from my data getting throttled (which is also listed in the link you provided)
Also, if it's the beginning of your billing cycle, your data usage has restarted so you shouldn't even get throttled if you aren't in specific plans. And with it only happening nightly, every night, there is an issue, special when it's only the home internet it's happening to and not my cell phones that aren't using the home internet (I alot of data on my phone, probably comparable to what I use on my home internet, but only that gets slowed down and not my phone
","body@stringLength":"1505","rawBody":"
j-mobile wrote:
\t
Two tips:
\t
I have found that placing my gateway AWAY from windows and directly next to a wall closest to the tower gets a best signal. I was placing it by a window for months before I figured this out. To avoid interference, I also try to keep the gateway clear of any electrical wiring that may be inside the wall.
1. I don't have it near a window, the tower is less than a mile from me
2. The plan I'm on prevents me from my data getting throttled (which is also listed in the link you provided)
Also, if it's the beginning of your billing cycle, your data usage has restarted so you shouldn't even get throttled if you aren't in specific plans. And with it only happening nightly, every night, there is an issue, special when it's only the home internet it's happening to and not my cell phones that aren't using the home internet (I alot of data on my phone, probably comparable to what I use on my home internet, but only that gets slowed down and not my phone
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