5G Home Internet nightly slow down

wings1212 wrote:

I was hoping to get some good solutions, but find everyone is having this same issue with the Gateway!  While our signal as always read "Weak" it was fine early a.m. and day--but come 6 pm. and the slowness and literally stopage begins.  Don't even get me started on the football games!!   I feel like "you get what you pay for" with this.  I have spent countless hours moving this thing around---I think my first clue was when our address did not even show on the T Mobile finder.  Talking to friends I take the phone off Wi-fi as cellular does not break up. Each time I call T Mobile I get the reply "plug, unplug"-right.  However I finally reached a rep who told me they would be getting new towers---when I asked when she said 4th Qtr 2024!!!!   Why the heck is T Mobile selling these knowing they have overloaded the area--this is why the low price.  Looking at Verizon's new tower online I got the message they are not offering in this area until they have adequate coverage. We will be returning the tower this weekend.  When I see how many are affected and how long this has been going on it really tells me who TMobile is.  NOT customer oriented that is for sure.

So I finally got a tech that knew what they were doing, once she force pushed the firmware update it started working again, haven't had the nightly issue since it got pushed and installed, going on about a week now..