Forum Discussion
My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Summary: Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all. T-Life app seems useless when this is happening I see there's a similar ...
Arcadyan firmware programmers in Taiwan are clearly not thoroughly checking out and correcting G4AR and G4SE firmware updates before releasing faulty firmware onto T-Mobile customers' gateways. Speak your complaints to T-Mobile loud and clear!!!!!! The gateways themselves are NOT the problem. The problem is incompetent Arcadyan firmware programmers!!!
tell-me-y wrote:Apparently the G4AR and G4SE use different firmware, with v1.00.12 on the G4AR and v1.03.14 on the G4SE the latest firmware. However, the firmware for both gateways likely shares much of the same computer code. If you are seeing 4G (or LTE) when you know you should be getting 5G service, the following is likely what is happening with v1.03.14 on your G4SE as I previously described in my G4AR topic posting:
The Internal antenna has 2 modes, "Omnidirectional" and "Directional", and the gateway decides which mode to use. If it chooses the wrong antenna mode, the signal may become too weak and cause an internet disconnection. I'm using an External antenna and am NOT having any internet disconnections with the new v1.00.12 firmware on my G4AR. Are you using the Internal or an External antenna?
Great information and questions! Thanks! Yeah. I'm using internal antenna and it's choosing the type of directionality, but I believe actually I know exactly where the best tower is, so I could probably lock it on directional?
So if I got an antenna, where does it go and what does it look like. I've got my Gateway sitting in front of a window, but I really don't want to install an antenna outside… Or spend the $$.
As for 5G, so it definitely should be saying 5G on the display even though I am getting decent download (130Mbps ish)?
Thanks again @tell-me-y
