Forum Discussion

isaxon's avatar
isaxon
Roaming Rookie
Hace 3 meses

My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?

Summary: Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all.  T-Life app seems useless when this is happening I see there's a similar ...
diagnóstico
G4se
home internet service gateway
App T Life
  • tell-me-y's avatar
    tell-me-y
    Hace 2 meses

    Arcadyan firmware programmers in Taiwan are clearly not thoroughly checking out and correcting G4AR and G4SE firmware updates before releasing faulty firmware onto T-Mobile customers' gateways. Speak your complaints to T-Mobile loud and clear!!!!!!  The gateways themselves are NOT the problem.  The problem is incompetent Arcadyan firmware programmers!!!

occ's avatar
occ
Network Novice
Hace 2 meses
Josephus wrote:

I'm having the same problem here in Atlanta. I've had this T-Mobile 5G Home Internet for four years and never had so much as a hiccup out of it - until now.
I have a fairly elaborate home LAN so I figured that somewhere in the mix I had a component going bad so i tried everything I could think of to no avail, so I finally decided to exchange my Nokia modem/wifi router for a new one. That was a terrible mistake. This new white router SUCKS. It's about as configurable as an AM/FM radio.

Just as you say, the modem connects to the tower and for the most part the factory wifi SSID works, but the RJ45 ethernet outlets lose internet connectivity. Mine craps out at least once every hour. Just try to get into streaming a movie when you suddenly for no apparent reason lose your internet.

I had the similar issues with the new, white router.  Losing connectivity and new IP at least once every hour.  Finally figured out that it stopped when at least one device is connected to the T-Mobile gateway's WiFi in addition to the LAN.  Not what I wanted.  Wanted only LAN use from T-Mobile gateway with Firewalla Gold doing its thing and all devices behind that.  The connection drops stopped and T-Mobile gateway IP has stayed the same.  Not sure if there's some background process that thinks it's ok to run when no wireless clients connected, or what.  Firmware version 1.03.14.