NAT/forwarding issues while gaming/streaming

Thank you for you helpful post. My sister and I were having this same problem and only narrowed down our problem to NAT2 worked but not NAT3. 

Hi All…. I just opened the box yesterday. I thought something might have been missing as all there was in the box was the gateway and a power chord. A little confused I guess but I plugged it in and within ten minutes It was up and running! I'm totally impressed. I put it to a test by streaming on the tv, while streaming on my laptop, and my phone and my wife's laptop. Not one slowdown or problem! The best part? I turned in the spectrum equipment!

Do you have the port number for your XBox? Maybe I can try that as an open port on my server.

Saw some replies here from an email I got. Figured I'd chime in again, yeah so since my last update my model has been working flawlessly. And I'm always sitting at 5 bars ~200-300 Mbps🔽 & 30-50 Mbps🔼. I'm sorry to hear all of you have issues but since my phone call to them it seems to have fixed everything. I literally just called them, and boom problem fixed. You cannot enter or do any of this manually. They are solely in charge of your unit and can do whatever you need done remotely. Give it a whirl y'all. I have zero issues with the stuff I do now, which I am a gamer & streamer. Zero disruption. Before, I was having issues with video game matchmaking, voice communication, and streaming. I am highly impressed now with it working and I'm kinda sad to see how I started this post with a bad vibe. 

Again, good luck to whoever is having issues. My problem is solved.

Allergic Fungus wrote:

Saw some replies here from an email I got. Figured I'd chime in again, yeah so since my last update my model has been working flawlessly. And I'm always sitting at 5 bars ~200-300 Mbps🔽 & 30-50 Mbps🔼. I'm sorry to hear all of you have issues but since my phone call to them it seems to have fixed everything. I literally just called them, and boom problem fixed. You cannot enter or do any of this manually. They are solely in charge of your unit and can do whatever you need done remotely. Give it a whirl y'all. I have zero issues with the stuff I do now, which I am a gamer & streamer. Zero disruption. Before, I was having issues with video game matchmaking, voice communication, and streaming. I am highly impressed now with it working and I'm kinda sad to see how I started this post with a bad vibe. 

 

Again, good luck to whoever is having issues. My problem is solved.

Hey, I have the exact same issue as you. I've called and talked to tech support multiple times including a manager. I've gotten them to this exact thread so they could see that you called and talked to someone who fixed the issue. They continuously read their policy on how they can't change anything in their end. They said the software engineer you talked to was Xbox itself. I don't believe that. Can you help me out by telling me exactly how you explained the problem to them? Or what solution you were told? Just want to play my games man.

DrVirjinity wrote:

Allergic Fungus wrote:

Saw some replies here from an email I got. Figured I'd chime in again, yeah so since my last update my model has been working flawlessly. And I'm always sitting at 5 bars ~200-300 Mbps🔽 & 30-50 Mbps🔼. I'm sorry to hear all of you have issues but since my phone call to them it seems to have fixed everything. I literally just called them, and boom problem fixed. You cannot enter or do any of this manually. They are solely in charge of your unit and can do whatever you need done remotely. Give it a whirl y'all. I have zero issues with the stuff I do now, which I am a gamer & streamer. Zero disruption. Before, I was having issues with video game matchmaking, voice communication, and streaming. I am highly impressed now with it working and I'm kinda sad to see how I started this post with a bad vibe. 

 

Again, good luck to whoever is having issues. My problem is solved.

Hey, I have the exact same issue as you. I've called and talked to tech support multiple times including a manager. I've gotten them to this exact thread so they could see that you called and talked to someone who fixed the issue. They continuously read their policy on how they can't change anything in their end. They said the software engineer you talked to was Xbox itself. I don't believe that. Can you help me out by telling me exactly how you explained the problem to them? Or what solution you were told? Just want to play my games man.

What issues are you having? 

And no, I wasn't talking to "Xbox". As you can see above, I talked to Alex, employee number 786457 from t mobile. He pushed my issue up the chain of whatever process they had.

They should have universally fixed literally everything with Xbox by now. Including party connection or gameplay. I say this because I told you in the beginning I had those issues, nd now they are non-existent. If you are having problems, spoke to the support folks to no avail, then it's most likely your location giving you the issues. I'm actually seeing a trend of people giving crappy reviews of service meanwhile in their reviews state they have low connection status or low range pickup. I will state, again, I sit at an excellent connection status with 5 bars, my speed is never below 200 down and never below 30 up. It ranges with time of day of course. 

I will say it one more time here:

I don't have any problems anymore, and I didn't do anything different but call support and my problem fixed itself overnight. I can stream, play any game I want, and have zero Xbox live party issues.If you are having problems, then the service is probably not meant for your location. There could also be the possibility that they were yanking my chain, and there never actually was anything they could have done, and my location was just experiencing issues with the tower I connect to. Which is a plausible situation…

I'm not going to speak on this matter anymore and this thread should be closed down.

After having this service for some time now, I'm absolutely loving it. One thing that you must understand though is this "internet" is basically just a giant phone hotspot. There is no static IPs. You're connecting to a phone tower. Not an ISP like comcast. This is cellular data here. Of course it's gonna be filtered. You may run into problems with this service because it's meant to perform the basic of things, not allow you to completely customize your service like you originally would with Comcast, etc. Those things have specific addresses and allow you to configure things more in depth. But that isn't how things work through a cell tower, you have no address. So take this entire lineup with a grain of salt. If you live in the middle of nowhere and don't have any other options for internet, it might be for you in the use of basic things. 

There are some things even t mobile can't do. What you should be doing is contacting the FCC with your complaints, because that's who federally regulates these towers...

I just spoke to someone a couple of days ago about my Xbox One's NAT Type on strict. They pushed a firmware update through manually and when that didn't fix the problem they told me to connect a router to the gateway… which I am trying to figure out now because I have a double NAT issue. I'm not sure what you did but more insight on your Xbox settings would be appreciated.

@Allergic Fungus Could you please tell us what firmware version is currently on your gateway so that we know what version we need to get the techs to give us? You can see the version in the TMHI app by going to the More tab at the bottom and then "Gateway information". Thanks so much!

My gateway’s firmware version is: 1.2201.00.0313. 
 

This is what I need to be rid of NAT Type 3: 

1 Access the Port Forwarding menu.

2 Add a new Port using the following details: 

TCP: 1935, 3478-3480
UDP: 3074, 3478-3479 
 

gracias 

p.s. this is the first piece of hardware granting me internet access that gives zero options to tweak my connectivity options. Even xfinitys hardware allows me to do port forwarding.