No more auto pay discount? No Customer Service contact?

ahuber86 wrote:

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won't take my new card, and is saying they're taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I'm planning on switching to another provider and will likely move my internet too. I'm surprised they don't take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good.

I am not the only one, I witness.

Mint Mobile may be the solution if T-mobile has grown too quickly. 

magenta7067664 wrote:

ahuber86 wrote:

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won't take my new card, and is saying they're taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I'm planning on switching to another provider and will likely move my internet too. I'm surprised they don't take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good.

I am not the only one, I witness.

Mint Mobile may be the solution if T-mobile has grown too quickly. 

Tmobile is in the process of buying Mint mobile BTW.

Peanut0122 wrote:

Yes I called tmoble today regarding taking away discount.  They say people were disputing credit cards and not paying.  I told her I was not doing this.  No way am I giving bank info.  Plus dont like them having access through debit.  Let them send me paper billing again.

You can still pay with a credit card. It's a shame if that's why Tmobile is ditching autopay on credit cards because customers are disputing their bills.

Elgato wrote:

Customers are right to be worried. Just this week T-Mobile had their 2nd data breach of 2023. It affected just over 800 customers, while their previous data breach in January affected around 37 million. Overall, there’s been at least 8 data breaches since 2018.

 

Taking away the credit card auto-pay discount increases my monthly bill 30% due to multiple lines.  There's no way I'm giving them access to my bank account or debit card.  I'll be switching carriers.

magenta10288446 wrote:

Elgato wrote:

Customers are right to be worried. Just this week T-Mobile had their 2nd data breach of 2023. It affected just over 800 customers, while their previous data breach in January affected around 37 million. Overall, there’s been at least 8 data breaches since 2018.

 

Those are just the data breaches they've disclosed. In light of that, there is no way in hell I would give them my debit card or access to my bank account. Both credit cards and debit cards charge merchants a fee for transactions and I guarantee that fee does not equal the $5 a line they want to charge.  I've been with them for about 24 years so for now, I'll keep my service but I will only pay with a credit card. At least my card issuer still gives me points.

It's a credit not a charge. Your rate plan stays the same just the credits goes away if you pay with a credit card.

There has been a discussion where to file with the FCC or FTC. I received a response from the FCC telling me that T-Mobile had to contact me promptly. Said and done. However the rep stated she would contact me the next day, she did not. I will follow up with the FCC regarding the missed T-Mobile follow up. I am not expecting T-Mobile to say, "Sorry, you were right". I am expecting them to be sorry for having to dedicate time and money to answer all of the complaints. One more thing, take the auto pay option off from your bill and keep on paying by credit card on your due date, not on the auto pay date, which is two days earlier. That way they will not have your money for two days before your due date, earning interest, which was one of the reasons they they could offer $5 per line in the first place. They were also investing less rep time disconnecting and reconnecting services. I have always known that they could try this but I will not make it easy nor cost effective for them. If hundreds or thousands file an FCC complaint, take the auto pay off, and pay by credit card, it will cost them more than the $5 per line they were paying when "letting" us our credit cards to pay for auto pay. Even if we T-Mobile customers have no grounds for the complaint, it will cost them to prove it. So, 1) file the FCC complaint, 2) take the auto pay option off, and 3) keep on paying with your credit card so that you can keep the additional layer of security to protect your T-Mobile account data.

AT&T and other cell providers have done the same thing. Unless you use a debit card or pay directly from your bank account, no auto-pay discount. I assume that they don't want to pay the credit card fees while providing a discount on top. Seems to be par for the course these days.

Even with Tmobile taking away the auto pay for credit card my bill is still cheaper than if I were to switch carriers.

I read that on reddit a little while ago and switched my auto-pay to my ATM card, which is credit/debit. I'm still getting a discount. 

I'm still using my credit card you just don't get the discount.