No more auto pay discount? No Customer Service contact?

I'm on autopay and it still works you just don't get the discount.

Elgato wrote:

Customers are right to be worried. Just this week T-Mobile had their 2nd data breach of 2023. It affected just over 800 customers, while their previous data breach in January affected around 37 million. Overall, there’s been at least 8 data breaches since 2018.

 

Do a Google search and Verizon and AT&T gets hacked also as well as other companies that stores customer data.

ahuber86 wrote:

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won't take my new card, and is saying they're taking away the auto-pay discount unless you use a debit card.

It appears it has been established that T-Mobile has removed the discount on using credit cards on autopay.

But, has T-Mobile also removed the ability to use a credit card on autopay?

I currently have a credit card on autopay, but what will happen when I need to update the credit card, either through change in credit card, or updating the expiration date?

Hola tidbits.

You're right. But I think of it as an irritant vs an allergic life threatening reaction; one ant bite vs a million ant bites. One ant bite, you can brush off, a million ant bites can make you back off. I'm on this forum to learn so that I can take some sort of action; not simply to vent or make a point. One FCC complaint will be brushed off, even laughed at by T-Mobile and by the FCC. Thousands should get both of their attention by becoming a disruption to their eveyday operations in turn costing money.  An FCC complaint takes a fraction of the time to submit than most of the excellently reasoned posts, including yours, that I've read here. One more ant comparison... Have you ever seen hundreds of ants dragging a gigantic insect?

Allowing auto pay on credit card makes Tmobile pay fees to the credit cards, diluting their profits and gosh we can’t have a big corporation not maximizing every possible profit motive now can we?  /s

I totally agree. A bombarding of complaints will get their attention (and the FCC's too). That's why I didn't overthink it and filed the complaint. It's simple and only takes minutes. Lots of FCC complaints filed combined with the loss of clients will undoubtedly make a difference. It will also make it very costly to implement and will draw attention to all of their data breaches. They are not prepared to handle customer's bank accounts. The "uncarrier" has damaged its own reputation. It only took one act of greed.

Elgato wrote:

Customers are right to be worried. Just this week T-Mobile had their 2nd data breach of 2023. It affected just over 800 customers, while their previous data breach in January affected around 37 million. Overall, there’s been at least 8 data breaches since 2018.

 

Those are just the data breaches they've disclosed. In light of that, there is no way in hell I would give them my debit card or access to my bank account. Both credit cards and debit cards charge merchants a fee for transactions and I guarantee that fee does not equal the $5 a line they want to charge.  I've been with them for about 24 years so for now, I'll keep my service but I will only pay with a credit card. At least my card issuer still gives me points.

T-Mobile Managers decided to charge there long time standing loyal customers higher rates for paying automatically by credit card.

Seems these new age Gen-X managers forgot that those long time loyal customers are the ones who built their company business with that loyalty and dedication. 

I just found out about this yesterday, T-Mobile will no longer be give me Auto Pay discount for payment with my credit card and will be raising my bill if I do not give up my personal and private banking account information and data to them. 

It looks like those "street thug" Gen-X Managers up at the high and mighty T-Mobile Crystal Palace have been taking night courses in "J. O'Biden Nomics" at the school of Barack O and G Soros lower educational standards for Gen Xers and numb skulls full of mush.

It is time "We the People" and long standing loyal customers start giving these Gen-X and T-Mobilers/Enablers/Baggers Managers an education of our own in real economics. 

It seems they don't understand how customer loyalty works and the invisible hand of economics.

They just gave us our marching orders people. 

In other words we all go to a different carrier and cell phone provider. These tea baggers aren't the only game in town. 

It is time to give T-Mobile the same education Bud Light got over at Anheuser-Busch/inbev. Perhaps a few Budweiser will make them wiser. As the Budweisenheimer's  united and sent them a message. 

So can "we the people" the loyal a long time standing T-Mobile customer.

We should be called "The Royal Loyal" by them since we built their business over the past 10 years or more. We stuck with them through the bad and poor service missed calls. 

There are other service providers that will provide us independence.  I just heard of one today called "Pure Talk" at #250 on an ad. 

I'm going to have to go over and check out Pure Talk cell phone provider. They say they use the same towers as Verizon and T-Mobile AT&t etc etc.

It's time people, T-Mobile just gave us our marching orders.

It's time to send them a message loud and clear. 

It's time to go strap the airplane to your back and go fly the SOLL mission, Special Operation Low Level and man and woman up. 

It is time to give them the Budweiser treatment that Bud light got. It seems they need a higher education.

Also, I am sorry if I offended anybody up at T-Mobile Crystal Palace or anywhere else by using the term Man and Woman. Amen

No I am not. It's time to educate these people.

Warm Regards,  

Marko out, formerly known as Opie. USAF retired. SOLL crew

@C-141SOLL, can this community help you with something?