Forum Discussion
NOK5G21 Home Internet Gateway Not Working Properly
Hola,
My NOK5G21 is not utilizing EN-DC as it will not grab a secondary signal like it is suposed to. My gateway is on n71 primary but it will not grab a secondary signal or flip to n71 on secondary and grab the much stronger signal LTE in my area band 2, 12. T-Mobile is no help with these devices, they dont seem to know anything about their product or how to work them. Very disappointed in their tech team. Does anyone have any idea on how to get it working?
This morning I received a software update 1.2003.03.0168. Secondary Signal now has full bars and so far hasn't disappeared. Keeping my fingers crossed.
I would say lucky you @WallaceT . I have software version 1.2003.03.0178 but haven't seen any improvements in the connection quality. In fact the quality has dropped and I have logged a ticket with the Home Internet team.
I agree with @DaveS - “If they promote it as 5g signal they should be able to deliver 5g signal”
Sadly,
the only way I've been able to fix this is by rebooting the Gateway. When I have a secondary signal speeds are about 50 mbps and without it at the most 960 kbps.
It is clearly a hardware issue - my cellphone also on TMobile acquires and maintains a 5g signal consistently.
I’m currently looking for a third part compatible router I can stick the SIM into but they are all between $1000 and $2000 dollars.
