CookieJ wrote:

I too get horrible speeds and as low as 18mbps! How's that for the most reliable 5g service? I don't even get 5g readings and this constant buffering is getting worse by the day and I have numerous towers around me. ... End of rant. Thanks for listening. 

To be fair, there are similar rants about every 5G internet service. All I can suggest is keep looking for better signal strength; if you can't get it then switch to a different provider or a different type of service. Ookla (Speedtest) has independent coverage maps showing what their customers' tests have found.

Don’t fall into the trap of “the company lied to me!” No, they didn’t. Lots of folks, me included, get servicio mejor de lo prometido. One reason T-Mo offers their 15-day free trial, I’m sure, is that what looks viable on paper can turn out to be a bust for reasons nobody could have predicted. The customer can back out without incurring any costo and move on, which  s fair.

In the early days of automobiles, you had to know something about how they worked and be willing to fix basic things on your own (especially punctured tires). And you had to drive in an area where the roads were in decent shape. If none of those things were true, you were better off with a horse. We're in the early days of 5G internet. You have to be willing to get your digital hands dirty, be knowledgeable enough to fix basic things, and live where the "roads" are in decent shape.

Expecting that every new service using this new technology will work perfectly out of the box in every situation is not realistic. Any marketer worth their salt is optimistic about their product. That's their job. If you're a savvy consumer, you understand that and do your own due diligence.

My experience with T-Mo's 5G internet has been way better than expected, both where I live now (Florida), and a few years ago when I lived in a notoriously bad cell-signal area of LA (the foothills of the Angeles Crest mountains) and 5G Home Internet was still very new. In LA, I had 400-ish Mbps down, 30-ish up. Three years later, on the opposite coast, there are probably 50x the number of customers on the service, and speeds are more variable-250 to 800 Mbps down (400 typical), 40-110 up (60 typical)-but more than adequate.

T-Mo Home Internet tech support wasn't good in the beginning. The service was brand new, you could tell that they really didn't have things figured out organizationally, and as a customer you couldn't talk to an internet TSR directly. Three-plus years makes a difference, however. We switched from Spectrum here to T-Mo a few months ago, and my interactions with the internet folks have been excellent, even with the occasional wait times you run into with every ISP. I have no complaints.

I'm about a month in with T-Mobile home Internet and my service is terrible, I was on the wait-list for a couple of years and finally got an email stating service was available for my address. I can't get any 5G signal, stays on B12 and the highest speed I've seen is 25 mbs but usually 15-2 is normal. I've wasted 300.00 on an external antenna which has amazing reviews but didn't work out for me. The crazy part is I have AT&T phone service my phone is always on 5G with a RSRP -112 and always get 25 mbs  and higher. I do have the gateway with the external antenna ports, get very good signal but just not reliable service. I don't need much just a reliable signal to ditch DirecTV. 

I too get horrible speeds and as low as 18mbps! How's that for the most reliable 5g service? I don't even get 5g readings and this constant buffering is getting worse by the day and I have numerous towers around me. I get better speeds when I have only 2 bars on the gateway than when I get 5 which was once and just briefly. I have had the gateway for a year now, have bought an expensive booster which did help some but should not have to spend that kind of money to get the service promised. I had AT & T previously and never had these issues and I wish I had never left them because I can no longer get that service at my location now. T-Mobile in my opinion has lost its customers a lot of good service with the promise of faster speeds and better service. Liars!!! I work from home occasionally and can not get on the sites needed now with t-mobile due to the constant buffering. And I am tired of having to constantly call them for solutions. My time is worth money and they should reimburse me for all my time spent, messages and phone calls that I never receive or receive hours later. End of rant. Thanks for listening. 

Do poor internet speed and not reliability need to be repaired or fixed?

Here's my problem the fluctuations are really starting to make me cranky. Everyday it seems to be getting worse. Our record low of 0.44mbps our record hi is 245mbps and this has happened all in less than a hours time, and at anytime of the day.

Your issues sound as bad as mine. I have had as many as 7 outages/Hr. I am very lucky to get a whole hour without being dropped. My file is up to about 2 months now. The service was fantastic when I got it around the beginning of July. Then October came and the disconnecting is now unbearable. I don't think I have gone 1 day without multiple disconnects. Customer service says its a tower issue, the tower is getting upgraded, cycle power to the router, reset the router. Even this does not get me back on-line most of the time now. It's mostly until I call them and get passed on to an "expert technician" who can get me on-line by doing something on his end and it is very temporary at best.

 There is never a notification or a completion date for any "tower repairs" or "upgrades". I called them 3 times yesterday evening. The router always has 3 bars, WI-FI devices are connected but there is no internet. We both need the service for some of our work and it is less and less reliable. Heck I have not seen a full 30 minute news cast since I don't know when.

I know there are people at T-Mobile who know the reasons for this and also the solutions for this. Will we get the answers and resolutions? So far it is the same old same old going on nearly 2 months. This would be a great time time to hear from a T-Mobile engineer on this issue.

Everyone should file an FCC Complaint - https://consumercomplaints.fcc.gov/

they said the same ting was rerouting to a new tower and upgrade will take 6 months. been like over a year still crap.

I reported to FCC T-mobile told them they are fixing the services. they lied to them. T-Mobile is the worst. don't trust them. 

great service yea

Switched to T-Mobile because maps showed good coverage and a better price.  Was wrong about the coverage.  When talking to customer service was told it was an issue with the towers near me.  That was in October.  In February still having the same issues.  Now they tell me they the problem will be resolved when they put in a new tower nearer our location.  Will see how that works.