Forum Discussion
Possible causes of frequent Wi-Fi loss.
I have had the Arcadyan gateway for a couple of months now, although it is better than the "Trashcan" Nokia, it still drops the connection. I am experiencing these intermittent outages on an average ...
TomR1945,
If the SIM card has scratches on the contact face that might not be a big problem but maybe the question is now did it get those and could there be other problems with the SIM card? The contacts are only part of the SIM as it also has an IC, integrated circuit. There are also connections. The SIM stores critical identifier information and provides authentication of the user identity and services. If the SIM has some micro fractures in the IC then it could be the proper credential handling is failing from time to time and the heat may have a bearing on the behavior.
My recommendation is to contact T-Mobile support OR if there is a local T-Mobile store that also handles the home internet gateways go into the store, explain the behavior you have seen and request a replacement SIM card and possibly a gateway if the SIM replacement is done and things are not improved. I do not recommend doing both at once. The more things that change at the same time it introduces the possibility of new unexpected behaviors. Take it one step at a time. They should have no problem providing you with a replacement SIM card. If you received the original Nokia gateway with the SIM installed then it could have been damaged from the beginning.
TomR1945,
If the SIM card has scratches on the contact face that might not be a big problem but maybe the question is now did it get those and could there be other problems with the SIM card? The contacts are only part of the SIM as it also has an IC, integrated circuit. There are also connections. The SIM stores critical identifier information and provides authentication of the user identity and services. If the SIM has some micro fractures in the IC then it could be the proper credential handling is failing from time to time and the heat may have a bearing on the behavior.
My recommendation is to contact T-Mobile support OR if there is a local T-Mobile store that also handles the home internet gateways go into the store, explain the behavior you have seen and request a replacement SIM card and possibly a gateway if the SIM replacement is done and things are not improved. I do not recommend doing both at once. The more things that change at the same time it introduces the possibility of new unexpected behaviors. Take it one step at a time. They should have no problem providing you with a replacement SIM card. If you received the original Nokia gateway with the SIM installed then it could have been damaged from the beginning.
