Forum Discussion
Brand new to home Internet and hoping to improve speed
I read a bunch of the horror stories in here, but decided to try T-Mobile's home internet anyhow 'cause I ALSO read some of the "I get 200+ Mb/s and it NEVER drops below 100" topics. I'm in a town o...
If you get the PCI value you can search for it on CellMapper.net and locate the tower that serves that signal out. With a 4G LTE / 5G NR capable phone it should be possible to obtain the cellular metrics for both signals. The bars on the LED screen are rather generic and do not provide enough information. It does not sound like you are receiving a 5G signal with those speeds or it is a very poor signal reception.
You state you are using CellMapper on your phone so are you looking at 4G or 5G signaling or both?
With CellMapper.net in a browser you can provide your area code to get the general location and then display 4G LTE, 5G NR, or both. I find filtering for one or the other helpful. You will see more 4G LTE towers and IF the 5G cell you receive is on the map that really helps but CellMapper is not 100% as it does rely upon users using the Android application and uploading the findings to the server to have the data installed into the database. This does require an account but it does not cost anything to set up. CellMapper seems to be one of the best resources for locating the cells still. Below is a chart that will help you determine more about your cellular signals. Use the T-Mobile home internet mobile application on your phone to see the cellular metrics. Determine if you really are receiving a functional 5G signal.
Interesting…….. Things had not changed… Here’s what the graph looked like a couple days ago.
A normal day here - higher and wildly fluctuating at 5 a.m., slowly degrading. Then, about 2 p.m., it falls on it's face and only gets above 10 Mbps 4 or 5 times for the next EIGHT hours. It GRADUALLY improves after 10 pm.
Tuesday, had another conversation with t-Mobile support Tuesday morning, where THIS person essentially contradicted everything thing the person from LAST week said, except for stating clearly and repeatedly that this was NOT the performance to be expected. And that MINIMUM download speed should not be below 37 Mbps and max out around 130 Mbps. Which numbers would make me happy.
OK...
But, he created another ticket, and THIS time he stated repeatedly that HE would call me back Thursday to see how things had improved…
Continued monitoring yesterday. This morning, after the normal overnight series of points around 60 with a few falling on their face, THIS happened…
Between the 6:26 and 6:36 points (I suspect at 6:30), a jump to numbers in the mid 400 Mbps range. Which seemed odd given the mediocre performance to date, but I DIDN'T look the gift horse in the mouth. Unfortunately, it only lasted 'til about 8 a.m. when it fell back on it's face to 7 Mbps. I confirmed the high speed with speedtest on the computer AND on a cell phone.
Somebody remove the throttling and/or deprioritization for 90 minutes? Any idea what's going on?
