Forum Discussion

xRemarkAbel's avatar
xRemarkAbel
Network Novice
Hace 3 años

Error Codes Wan005 and Wan002

Does anyone else using the T mobile Home Internet model KVD21 have this happen to them? My internet worked great for the first month, and about 2 days ago or so the internet just drops randomly and w...
error
restablecimiento de la configuración de fábrica
no internet
reinicia
Wan002
Wan005
  • Som_Dh's avatar
    Som_Dh
    Hace 2 años

    We have tried to summarise the reasons and fixes for T-Mobile Wan002, Wan005 And Cel002 error codes aquí, hope it helps you to fix the issue smoothly.

BertMan's avatar
BertMan
Roaming Rookie
Hace 3 años

I have the same issue.  Got the Arcadyan modem. Worked great for about a month then suddely stopped working.  Box connects to the towers (I see the freq it connects on 4G and 5G on the app) but zero internet.  On the modem itself, the error Wan002 appears.  Rebooted multiple times with no luck.

Called support and they are very helpful but at the end, it boils down to “the towers are being worked on/upgraded”. 

That would be great if it increases the speed/reliability….. but I am approaching Day 4 of the internet outage for me.  Maybe I'll try the reset button---