Home Internet - 4G LTE vs 5G

Firstly, I love being away from my cable company. I hate Spectrum for so many reasons.

Next, I have a T-Mobile grey cylinder gateway. I've attached a Mimo panel antenna to it. The tower I connect to regularly is ¾ a mile from my home. My average internet ping is 39-150. Average download speed is between .05-39 Mbps. Average upload speed is between 10-35. All of my values are fluctuating constantly, even when utilized on 'off-peak' hours, say 2:00 AM.

My primary signal is 4G and it's usually at 2 bars. RSRP between -105 & -100, SNR 4 to 4, RSRQ -20 to -15.

My secondary signal is 5G and it's usually at 4 bars. RSRP between -76 to -83, SNR 6 to 12, RSRQ -12.

I've asked T-Mobile several times how or why my 4G signal is so much weaker than my 5G since 4G is stronger, travels further, penetrates more etc. No one can answer me. I've also asked why my 5G signal can be so good and my numbers be so low at off hours and no one can answer me. I had actually been told by one representative that the home gateway does not use any 4G bands to operate (I don't think that's the case).

I have seen that my secondary signal will disconnect randomly. It will then establish a connection with band n41 and the speeds and consistency are fantastic. Shortly there after it will switch to n71 and everything just comes to a standstill. No one at T-Mobile can tell me why for that either.

I'm a regular caller, maybe twice a day since I've gotten service at my residence a month and a half ago. I've asked to speak with someone, anyone with technical knowledge and that is not a thing that they do.

Since there is no one that works at T-Mobile with any technical knowledge, is there anyone here that can help illuminate my situation over here? Oh right, the T-Mobile coverage map has me dead center in a 5GUC area as well, if that helps with anything.

Firstly, I love being away from my cable company. I hate Spectrum for so many reasons. Next, I have a T-Mobile grey cylinder gateway. I've attached a Mimo panel antenna to it. The tower I connect to regularly is ¾ a mile from my home. My average internet ping is 39-150. Average download speed is between .05-39 Mbps. Average upload speed is between 10-35. All of my values are fluctuating constantly, even when utilized on 'off-peak' hours, say 2:00 AM.

My primary signal is 4G and it's usually at 2 bars. RSRP between -105 & -100, SNR 4 to 4, RSRQ -20 to -15.

My secondary signal is 5G and it's usually at 4 bars. RSRP between -76 to -83, SNR 6 to 12, RSRQ -12.

I've asked T-Mobile several times how or why my 4G signal is so much weaker than my 5G since 4G is stronger, travels further, penetrates more etc. No one can answer me. I've also asked why my 5G signal can be so good and my numbers be so low at off hours and no one can answer me. I had actually been told by one representative that the home gateway does not use any 4G bands to operate (I don't think that's the case).

I have seen that my secondary signal will disconnect randomly. It will then establish a connection with band n41 and the speeds and consistency are fantastic. Shortly there after it will switch to n71 and everything just comes to a standstill. No one at T-Mobile can tell me why for that either.

I'm a regular caller, maybe twice a day since I've gotten service at my residence a month and a half ago. I've asked to speak with someone, anyone with technical knowledge and that is not a thing that they do.

Since there is no one that works at T-Mobile with any technical knowledge, is there anyone here that can help illuminate my situation over here? Oh right, the T-Mobile coverage map has me dead center in a 5GUC area as well, if that helps with anything.