Forum Discussion
My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Summary: Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all. T-Life app seems useless when this is happening I see there's a similar ...
Arcadyan firmware programmers in Taiwan are clearly not thoroughly checking out and correcting G4AR and G4SE firmware updates before releasing faulty firmware onto T-Mobile customers' gateways. Speak your complaints to T-Mobile loud and clear!!!!!! The gateways themselves are NOT the problem. The problem is incompetent Arcadyan firmware programmers!!!
Since you only have the T-Life app available to you, you cannot know what G4SE/G4AR Gateway Firmware Version is installed on your gateway. Until the last few days, v1.00.09 firmware was installed. As of Sep 9, to my knowledge, v1.00.12 firmware is now being installed between the hours of 1:00 am and 3:00 am on G4SE/G4AR gateways across the country. The Firmware version number IS available on the T-Mobile Internet app but NOT on the T-Life app!!! Call customer technical support, complain about T-Life, and DEMAND that the technical support agent access your gateway via internet and provide you with the gateway firmware version number installed on your gateway!!! I had terrible problems with v1.00.09 related to externo antenna use for weeks. V1.00.12 was installed on my gateway on Sep 9 and has corrected the major problems with my G4AR gateway. However, now some T-Mobile customers are having problems with the new v1.00.12 firmware related to interna antenna use. The v1.00.12 clearly has bugs that Arcadyan firmware programmers in Taiwan have clearly not checked out and corrected before releasing the faulty firmware onto T-Mobile customers' gateways. Speak your complaints to T-Mobile loud and clear!!!!!! See and other v1.00.12 Community posts:
