Forum Discussion
My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Summary: Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all. T-Life app seems useless when this is happening I see there's a similar ...
Arcadyan firmware programmers in Taiwan are clearly not thoroughly checking out and correcting G4AR and G4SE firmware updates before releasing faulty firmware onto T-Mobile customers' gateways. Speak your complaints to T-Mobile loud and clear!!!!!! The gateways themselves are NOT the problem. The problem is incompetent Arcadyan firmware programmers!!!
Apparently the G4AR and G4SE use different firmware, with v1.00.12 on the G4AR and v1.03.14 on the G4SE the latest firmware. However, the firmware for both gateways likely shares much of the same computer code. If you are seeing 4G (or LTE) when you know you should be getting 5G service, the following is likely what is happening with v1.03.14 on your G4SE as I previously described in my G4AR topic posting:
Sep 10, 2024 - First Experiences with New G4AR V1.00.12 Firmware Update
"The first thing to note about v1.00.12, after sitting inactive for a while or after restarting the gateway, is that the gateway comes up in the 4G mode when the internet is connected. The gateway will automatically switch to the 5G mode (if available) when you begin any internet activity on your computer. "Advanced cellular metrics" on your T-Mobile Internet app for 5G will be "lined-out" until there is internet activity on your computer. 5G metrics will then be displayed until internet activity stops. 5G metrics again become "lined-out" when internet activity ceases. Why v1.00.12 does this, who knows? It's very annoying, but not harmful."
G4AR v1.00.09 firmware caused problems with my External antenna that went away with v1.00.12. But another G4AR user began having internet disconnection problems with the Internal antenna after the switch to v1.00.12. I suspect you are using the Internal antenna in your G4SE and v1.03.14 is creating this same disconnect problem. The Internal antenna has 2 modes, "Omnidirectional" and "Directional", and the gateway decides which mode to use. If it chooses the wrong antenna mode, the signal may become too weak and cause an internet disconnection. I'm using an External antenna and am NOT having any internet disconnections with the new v1.00.12 firmware on my G4AR. Are you using the Internal or an External antenna?
