Forum Discussion
Slow Home internet
So the internet was down for the first time yesterday morning. I called in and was told they were activly working at the site and be patient. It came up a few hours later at about 4 meg down for the ...
We were having inconsistent connectivity to 5g for a few weeks. Called and was told they're "upgrading" the towers. Comes back for a while, then it's back to 4g. The 4g isn't bad, but we're subscribed to 5g service. Strangely when I ignore the direction they tell me to aim my gateway I get 3x the speed, even with only good connectivity. Think there's a 5g tower further away that always has a 5g signal. Bottom line...move your gateway around the house. You'll be surprised.
So as an update still its SLOW at 5:30pm today. I certianly will cancel this so fast if this doesnt get fixed. 500 meg to 4 meg is not what i signed up for. Maybe they are still working on the site however, I doubt it. One option the site was put on a "limp" mode and only designates small amouts of data to users until the parts needed arrive to update/fix. Usually most crews have everything they need x2 in the service trucks. I will be calling customer service in whatever country its sent out to tommorrow if things are not back up to par.
