Forum Discussion
Slow Home internet
So the internet was down for the first time yesterday morning. I called in and was told they were activly working at the site and be patient. It came up a few hours later at about 4 meg down for the ...
We were having inconsistent connectivity to 5g for a few weeks. Called and was told they're "upgrading" the towers. Comes back for a while, then it's back to 4g. The 4g isn't bad, but we're subscribed to 5g service. Strangely when I ignore the direction they tell me to aim my gateway I get 3x the speed, even with only good connectivity. Think there's a 5g tower further away that always has a 5g signal. Bottom line...move your gateway around the house. You'll be surprised.
I chatted (on-line text chat) with a support person yesterday. They confirmed that home internet users only connect to T-mobile towers. Also, in my case they said that there was an ongoing issue with the local tower that has open since at least May-22 (3 weeks ago). They could not give me an expected date when normal service would be restored, just that I'd receive an email when this occurs.
