Forum Discussion
Terrible internet service with no support.
Ohhhh man, I have been dealing with bad internet service since I got the Gateway over a year ago. There's no local service to assist with this service or lack of. I've called to troubleshoot easily 1...
My advice is to call during the early part of the day so that you get your call center and less likely to get Global Care. The Customer Care expert can then transfer you to someone in tech.
It feels like a big scam really. Signal is always excellent (max bars), but service is horrible 24/7. I thought with time it would get better but apparently they are just collecting money from customers without addressing the problems with their home internet service. I was irritated when the average bandwidth was around 1-3 Mbps with occasional disconnections yet I gave them the benefit of the doubt. In fact the connection has been getting worse and worse where it disconnects practically every few minutes with average bandwidth being below 1 Mbps. Charging 50$ a month for this is like theft considering that they cannot even maintain a service that is usable for what people use the internet for. Even with low resolution, youtube keeps pausing and loading regularly...and many times graphics and links won't even load on websites. It does seem that the only people who pay attention to the issues is other customers which is really sad. I have read some of the complaints and some people want to report them to the BBB and even bring up a class action suit. I assume some people have decent connection but it is apparent that many customers have similar issues.
