Restart router daily?

I'm having the same issue as of a week or two ago. Resetting the 'modem' helps for a day at best.

Bumping and same here. I have to restart it daily now.

Howdy folks, having this very same problem with the new cylindrical 5g modem:

• Getting 400+ mbps no problem for a few weeks.
• Started noticing pixelation on streaming video about 10 days ago, speedtested to find 1-2 mbps speeds on any device I tested (wired and wireless).
• Turning off and on has no impact.
• Factory reset got me back to 400+ mbps.
• Since then, the issue has increased in frequency to daily, and today, for the first time, I had to factory reset 3 times already.
• After factory reset everything goes back to normal/very high speed service.
• Have contacted support, however, Team didn’t seem to have a real fix and will be getting back in touch with me tomorrow to follow up.

Would love to hear any potential solutions you’ve discovered, and will also share any outcome of mine.

Edit: we also have 2 5g cell phones from TMO as well, and are able to get 400+ mbps via hotspot when we need to fall back during these resets - not experiencing any issues at all there, which leads me to the modem.

Many thanks for the thread!

I have also started to have the same issue in the past two weeks. If I don't restart my Internet eventually drops and won't work until I restart. I wonder what the issue is…

Other than that I absolutely love the service it provide speed about 100 mbps at my place.

Yes, I have to restart the modem on a daily basis, too. It is super annoying. I have called T-Mobile a dozen times about this issue. From what I understand, the router gets connected to 4g instead of LTE and gets stuck. T-Mobile has escalated my ticket to the engineers a few times but it's never been fixed. I hope that they will soon switch over to a new 5g router. 

New to this service (about a week) and we are now rebooting it daily using the web interface just to keep it running smoothly. 

Before I got a chance to reboot it today, it reboot on its own and factory reset.   

Hopefully they get this thing stable soon. 

tmo_mike_c wrote:

Starting with the Solución de problemas de T-Mobile Home Internet is a good place to start for helpful steps with this issue. I'd give that a shot to see if those steps help.

This is very disappointing.  I got mine a few months ago and have been having this issue. I even have the new modem. This has been a problem before the modem/router was even out. 

Then the only response from Tmobile is some generic IT from some minimum wage worker who knows nothing about networking. 

If they dont want to pay to engineer a proper fix, then it very easy to fix with software. Just add an auto restart time to the app.

I dont think i will be staying with Tmobile after i move. 

Huh? Connection speed for LTE? Never seen such a setting? I'm talking about the T-mobile LTE modem/router. If that's what you are referring to, please let me know where that setting is. 

I don't have the modem/router because the service isn:t available where I am, so I am not that familiar with what settings are there and what are not.  Most routers and even modem routers have a connection setting that is by default, set to auto, but can be set manually.  From my understanding, the T-Mobile modem/router is pretty basic.  If it is there, it should be easy to find.  

Ah yeah no. This is not a Ethernet negotiation issue. The switch shows it running full gig speed all the time. This is with the LTE modem.