Forum Discussion
Slow data speeds - new customer
Hello All T-mobile just started home internet services in my area. I've been checking the availability checker every once in awhile and Sunday said I was eligible. I jumped on it and received my ...
With this chart you can see for your self the metrics. The 4G LTE and 5G both register in the "Good" range for RSRP which relates to the strength. The lack of the RSRQ for the 5G seems odd but that could be due to the app itself not reporting. The signal to noise ratio for the 4G is low but the 5G signal to noise ratio is still in the "Good" range. If 28 MBs down and 13 MBs are all it is doing that is not very good. What sort of client did you use to run your speed test? I tend to rely upon speedtest.net or fast.com to confirm speeds. The speedtest.net app on my computer and I run the fast.com tests using Chrome. It works on Safari as well. Test against different servers as well.
If it does no better with the n41 5G band I would suggest contacting support and find out if they are still working on the tower or what. That is pretty poor performance for the 5G on n41. You might experiment wth the location of the gateway a little more to see if you can get the metrics to improve. Don't just go by the generic bars on the LED screen. Use the metrics to fine tune the location.
