Forum Discussion
Slow data speeds - new customer
Hello All T-mobile just started home internet services in my area. I've been checking the availability checker every once in awhile and Sunday said I was eligible. I jumped on it and received my ...
RSRP/RSRQ/SNR = signal strength/signal quality/signal to noise ratio
If the RSRP, signal strength is in the good to excellent range and you are on the n41 5G then you should have much, much better download speeds.
The RSRQ, is a measure for signal quality so good or excellent should improve performance and speeds.
The SNR or SINR is the signal to noise ratio and if there is less noise, i.e. a cleaner received signal then performance should be improved as noise can impair the packet transmission leading to packet loss and retransmissions which are a reflection of poor performance.
From what I can see the signal metrics do not seem to account for such poor speeds. Testing against different servers would be good. Of course there are different speed testing "tools" available to try more than one.
Like I suggested to another user. if you look to the top of the page you see the "Coverage" link. That will take you to the Rural 5G and Internet option. If you go there that is on the marketing side and you can use the chat to have a chat session with a live person on the other end. If you are directed to a customer retention person they will probably get you to someone that can help provide answers. They want to keep customers so if you make a little noise, in a polite way, then it could be beneficial. You can call support but I found that chat with a live agent to be helpful.
