Suddenly slow home internet.

I was told by a support rep that Home Internet devices have the lowest priority on the network, so calls, texts, mobile data, and all other connected devices, like tablets, all have priority over Home Internet. For me, that means every day when all the schools around me let out, and all the kids get on their phones, I lose internet, sometimes right in the middle of a meeting. Then all through the evening, my internet connection comes and goes, making it almost impossible to watch tv (I do everything via streaming), and absolutely impossible to play any sort of online game. It's really very frustrating and I find it unacceptable that they basically refuse to do anything about it. The support rep I talked to confirmed that it was congestion on their network, but for some reason said he was sending me a replacement gateway (I'm pretty sure he was high) and the replacement I got is dirty and smells so bad I don't dare plug it in.

Just an update on my issues. I contacted them again after getting a dirty, stinky, used replacement gateway that in no way is going to fix the congestion on their network and finally got a support person that seems to actually know more than what their scripts tell them. He said engineers are looking into it, and has given me some updates, but as soon as I told him that I'm using Verizon until this is fixed, all the updates stopped. Verizon's 5G, at least for me, is slower (around 120Mbps vs T-Mobile's 300-500Mbps), but I haven't had a single outage. Every evening I check my phone, which is T-Mobile, to see if maybe things seem stable, and I often get around 5-10Mbps instead of the 500+Mbps during other times of the day. I was really hoping T-Mobile would get their issues fixed, but the longer this goes on, the less I trust them to have a stable network, so I might just completely switch over to Verizon (including phone) since I think I can get phone and internet there cheaper than T-Mobile.

Now that net neutrality is no longer they can prioritize and deprioritize as they will. T-Mobile has recently deprioritized their hotspot to the point where it is unusable in my area. The terms of service claim they only do it when it's "congested" but I'm sure that my tower is not congested (whatever that means) at 3:00 in the morning. Phone gets 150mbps... Laptop gets .03mbps. I hid tethering to test my hypothesis and sure enough... 150mbps on my laptop. The worst part is that it's only a matter of time before every carrier does this. Because the law has changed. 

Had new service since last week to give it a trial period. Initially, I was very impressed with getting 30-40 Mbps, but today I had to temporarily adjust my network settings  to 2.4 GHz and WPA2 in a futile attempt to connect my wireless printer. After a few minutes, I set my network back to its original settings, and now my speeds are noticeably slower.  I attempted resetting the Sagecom, but I'm now getting less than 8-9 Mbps. This sudden slowdown may have already made up my mind on their internet, and at least my DSL was consistently poor. 

My journey with home internet...great the first 3 weeks or so very fast. Then, slowed down quite a bit. I suspect Mobile gives you priority when you fire it up to give you that warm fuzzy, but then after you maybe aren't paying as much attention to speeds, they shove you to the back of the Q. Even at the back of the Q, it was acceptable, just two of us, one screen and casual browsing. Then, speeds dropped way off, like, way off. I decided to call support. Very nice and helpful, said as they seem to everyone, "Oh, we are working on your tower". I see. "When is the work complete?" "Don't know for sure, I do know they worked on it today". I see. So, "we'll call you back on Sunday", Nope. After about a week, the speeds came back, almost to the first day speeds. Hmmm. Right now, I have gotten up to 144 Mbps in the early AM. It sags off in the afternoon, right around 2PM (why?) down to maybe 20 Mbps. Evenings pop back up again a bit. Soz, if it stays as it is now, it is pretty acceptable for us, but I'm slightly suspicious and have developed a bit of a tick. I feel compelled to run speed tests every time I touch my phone, the horror. I paid Ookla a US dollar so I wouldn't see ads. Really, I'm OK...OK? Just not sure my internet is.

Why is TMobile pussy Footing around with us You either have a good internet or you don't live up to your hype. They going to have problems after people catch on anything less than 50mb download is unacceptable as a home internet solution so much for 5g Bs Stop pussy Footing around T-Mobile 

I've had T-Mobile Home Internet for about 9 months and my story is exactly the same as what everyone else has reported (or maybe worse, my download speeds are often measured in kilobits not megabits). From mid-morning until about 8 in the evening (or even a little later) my download speeds are usually about 100kbps with frequent drops to 10kbps or even zero.

As for any kind of bait and switch, that MAY be happening since during the first month or two my speeds actually seemed to be okay (slower during the day but still usable).

As customers, I'm not sure what we can do to make this better other than to switch to another internet provider. In the meantime, I'd suggest that everyone go to their social networks and report that T-Mobile Home Internet is mostly a complete joke and unusable.

I should have added that my connection rating on the gateway is usually "Very Good" or "Excellent," even when I'm getting download speeds under 100kbps. Also, power cycling the gateway usually does nothing to improve the speed.

I'm no Radio tech engineer in any wave I would think they use algorithms to know when to throttle my guess is their system is not very good at knowing the difference between Magenta Max Home Internet and other services and it could be 9pm and their system is still throttling because it doesn't know when to use the accordion 🪗 system of letting the net breath 🫁 in and out it stays stuck since engineering hasn't figured out how to do it or they are bubble gum machine engineer's that should be fired

Moderators I try to tell truth only I have no whim's Truth be told And TMobile should listen other wise the best of their 5g Tech is being publicly scrutinized And 👀 . To thy own self be true.