Suddenly slow home internet.

I'd rather every user on home internet be limited to a rock solid 100/10mbps connection, or even 50/5 than dealing with this throttling. First month was 600/30mbps now it may hit those speeds sometimes but it also tanks to barely usable speeds as well. It can go from playing a youtube video at auto 1440p/4k no problem to 360p and buffering in seconds. Ill keep it for another month and if it does not improve it is time to move to spectrum, at least they should be consistent.

I could understand where you're coming from I had my ups and downs went from good to bad they did text me of ongoing upgrades to net and it took a while thing's seem to have stabilized and back to a decent net experience I did complaint a lot and had many tickets to maintenance crews I do at least one reboot per day due to ip changes . I hope it gets better for everyone right now I'm not complaining. I provided screen shots and tower id info to them via Tmobile app Text personnel . 

I also remain on the fence about whether I can trust T-Mobile Home Internet to be my sole internet provider, given the random changes to bandwidth throughout the day (as low as 1mbps download, as high as 200mbps download, when stable it ranges 20-50mbps, making it about as good as the consistently 25 mbps AT&T Internet I am trying to replace it with, only with better upload speeds).

Resetting the gateway usually helps, but the 3-minute-or-so wait makes that a solution that you don't want to have to do all the time. As much as I dislike cable, I may have to go to Spectrum in the end. It also seems like a problem of T-Mobile's own making.

Same exact problem here in MN.  Been getting the run around from Support for about a month.  Upgrade the firmware, reboot, tower is under repair, we'll send you a replacement gateway.  I can get upwards of 150/20 during the day, to 0.5/0.1 in the evening, which is unusable.  Might have to try Centurylink or Xfinity, my only other options.

Every Morning I get 60 to 90 Mbps, most of the day we wouldn't notice any issue with the internet. However, every evening and night we struggle to stream one show at a time on one device. Restarting the gateway, moving the box around doesn't matter. The speed goes down to 1 to 3 mbps so you can surf the web slowly and that's it. That's unacceptable. It's too low to do anything. It's so bad i'm considering going back to Brightspeed's 10 Mbps plan. That's how bad this is. 

I had two unbelievable experiences recently. Traveled to Dublin, Ireland for a week, and got free internet everywhere in excess of 50-100 Mbps. Then,,,, traveled to India for 2 weeks. Their mobile companies offer 2 GB of data every day for >100 Mbps for an entire month for an astonishing $5/month. I didn't need a home internet connection as I could go anywhere and watch Netflix and Amazon prime at ultrafast speeds almost free. 

And then I returned home… I'm getting 0.2 Mbps with Tmobile for $50 a month. And, this is after I got fed up with Suddenlink (now Optimum), who were charging me upwards of 120$ per month to remove data-caps for a paltry 40 Mbps. If we got some of those Indian companies here, almost everybody would be getting almost free internet at faster speeds.

Thought I would chime in as well.

Signed up a year and a half ago. Excellent speeds for my rural location (no cable/DSL). Was getting mostly around 35-40 Mbps download and at times it would hit 100 Mbps. Stayed on 5g. After the latest tower maintenance in early April, my Nokia router would no longer connect to 5g. Called support. Ended up exchanging for an Arcadia router. It first connected to 5g then stayed on 4g. After two separate support sessions with tickets sent to technical support, no change. I am now stuck on 4g 99% of the time with speeds between 6 Mbps and 18 Mbps. My Arcadia sits in a fan base to keep it cool and external antenna leads are hooked up. Thankfully, I did not cancel my DIRECTV to cut costs as originally planned. The speeds I get are barely adequate for streaming with one TV let alone another. A friend of mine got T-mobile home internet based on my recommendation in January. He is on the same tower. His router no longer connects to 5g either. I guess T-Mobile just got too carried away and oversold this service. Another reason may be that over the past year, more people have upgraded their cell phones to ones that now have 5g. Since phone service takes priority, this may be a contributing factor to why home internet service is so slow. Still not happy with T-mobile as I am paying for 5g service that I am no longer getting. 

The real question is why the router cannot be smart enough to constantly look for the strongest signal.  In the T-Mobile Internet app, tap "MORE" then tap "Advanced cellular metrics".  You'll see the following screens.  On the "5G" screen you'll see either N71 or or N41.  If the router is connected on N41 you'll be getting fast speeds and lesser speeds on N71.   I don't know now to tell if it's switching between 4G LTE and 5G.  Which still begs the question why can't the router be smart enough to constantly search for the best connection possible.  If course internet traffic makes some difference as well as signal strength.   Maybe a heavy rainstorm soaks all the trees between you and the cell tour. 

When I first reboot, I often see N41 and when I do I get 200-400 mbps.   It usually quickly switches to N71 and speed drops to 40-70 mbps.  It's somewhat maddening, but I live by myself and 40-70 works for me for anything I want to do.

DougMH1838 wrote:

The real question is why the router cannot be smart enough to constantly look for the strongest signal.  In the T-Mobile Internet app, tap "MORE" then tap "Advanced cellular metrics".  You'll see the following screens.  On the "5G" screen you'll see either N71 or or N41.  If the router is connected on N41 you'll be getting fast speeds and lesser speeds on N71.   I don't know now to tell if it's switching between 4G LTE and 5G.  Which still begs the question why can't the router be smart enough to constantly search for the best connection possible.  If course internet traffic makes some difference as well as signal strength.   Maybe a heavy rainstorm soaks all the trees between you and the cell tour. 

When I first reboot, I often see N41 and when I do I get 200-400 mbps.   It usually quickly switches to N71 and speed drops to 40-70 mbps.  It's somewhat maddening, but I live by myself and 40-70 works for me for anything I want to do.

 

 

 

Add me to the list.  Got Tmobile back in September of last year.  After set up, was shocked to see 300-500 mbps down and 50-60 up.  I live in an area that is rural and basically no options other than hotspots.  The system and service have been perfect until about a month ago when I noticed my speeds were much lower - in the 20-35mpbs down range.  Rebooted the system and that did seem to increase speeds, but nowhere near the numbers I was getting early on.  Went into the advanced cellular metrics and noticed that I was constantly being dropped to the n71 band.  I can literately see the 5g tower from my upstairs window where I have the device.  When I reboot, it goes back to the n41, but usually within an hour or so, drops back to n71.  This is definitely caused on Tmobile's end as the signal strength and metrics when on the n41 band are excellent.  Really disappointed as this is the first really decent internet service we have been able to have at our residence. 

I'd recommend checking stats and signal.  I do get a 'daily' 5G n41+ B2 → 5G n71 + B66 (~+400/20Mbps to ~170/50Mbps).  CQI is similar on both.  

Try to rotate your device and see if it helps any (tower ~45-60degrees clockwise from LCD display on Arcadyan device for me).

I’m more under the suspicion that since this is ‘home internet’, it is of lower priority than mobile, and will typically take a slower connection.