Suddenly slow home internet.

In my area I have been told for 8 months that the tower is being worked on with no completion date. The capacity is full thus creating slowdowns. The antenna points away from my home which is 4 miles away.

In the beginning the speeds were consistently good. My personal belief is they oversell the service and can't keep up.

Yes, add me to the list also.  At 4pm on a Friday, I went from about 350mb to 2mb.  I called support and she said there is a tower issue.  Why is there a tower issue?  Towers should have redundant fiber and battery backups.  I have had home internet for about 4 months and this has happened 3 times now.  I suspect techs are working on the tower and would prefer to do that work during the day.  If T-Mobile is going to sell home internet, then they should not be messing with towers during the work day.

Add me to the list of dissatisfied home internet custumers. I'm surprised to find the exact same agent response as many here. My tower is getting worked on by engineering and should be fixed in a week. I told her funny how my phone gets 100mbps using the same tower. All of the sudden she says she has refreshed my connection and it goes from 10mbps to 50 mbps. She says that in about a week ot should go back to normal after repairs to the tower. I will be monitoring my speeds and if they keep getting this slow its going to be goodbye from me.

Curious how many have left TMO -- I just did. One year of good service. Last three (3) months AWFUL - no internet between 5 and 10 pm.

Cootjr wrote:

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. ¿Cuál es el problema?

The following suggestion from the thread worked for me. I have had T-Mo Home internet for about a year. Last few days my typical 100 to 225 Mbps slowed to 5 Mbps.  I tried rebooting and power cycling. When I would power cycle I only waited 5 to 10 seconds. It DOES seem to matter that you need to wait several minutes. I am back to 115 Mbps.

If you don’t like my suggestion, don’t bother tying to shame me. 

Best of luck.

@mastrodamus, I had 4 and 5 bars and was still getting under 1Mbps.  The strangest thing is that after 8PM, I was getting amazing speeds, over 200Mbs, but during the day it would basically drop.  I have a Google Nest Mesh system and that didn't help anything.  The thing that did it for me, I'm a HUGE college football fan.  Last Saturday, I couldn't even download web pages, or even stream SiriusXM, let alone watch on Sling tv.  Luckily, I'm within the 14 day trial period and I'm sending it back.  Luckily, I didn't cancel Xfinity, I've never had an issue with them.  Granted, T-Mobile is half the price, having to restart, reboot and factory reset and not having anything speed it up, that's when I gave up.  This is not worth the hassle.

Cootjr wrote:

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. ¿Cuál es el problema?

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Cootjr wrote:

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. ¿Cuál es el problema?

Read all of these comments here. Some good info. There is a bunch of technical mumbo jumbo that affects the signal strength and thus download and upload throughput and speed.

Here is my 2 cents. In the app there a place on the bottom on the menu "More" . Under More is Advanced Celular metrics … basically the Gateway telling the app all the techninals of the tower and gateway communication.  Focus on RSSI and RSRQ … for me RSRQ was a problem. These numbers are logrythmic which means they are not linear … which means that -103 is a TON different than say -99 like factors of 10. I moved the gateway 6 whole inches and the bars went from 3 to 4 on the front of the router. Is you caan get 4 bars you are off to the races. Less than 4 means spoty and slow. 

Bottom Line. My speedtests went from 30-40 Download to over 400 download and Im talking moving the device 8 whole inches. 

So look at the app and move the device around and wait. It takes a minute to settle in. You may have to find another location in the house. If you can get 4 bars or even 5 you will be golden. 3 bars or less you will be fair to poor in signal and speed. 

Hope this helps.

I'd recommend checking stats and signal.  I do get a 'daily' 5G n41+ B2 → 5G n71 + B66 (~+400/20Mbps to ~170/50Mbps).  CQI is similar on both.  

Try to rotate your device and see if it helps any (tower ~45-60degrees clockwise from LCD display on Arcadyan device for me).

I’m more under the suspicion that since this is ‘home internet’, it is of lower priority than mobile, and will typically take a slower connection.

DougMH1838 wrote:

The real question is why the router cannot be smart enough to constantly look for the strongest signal.  In the T-Mobile Internet app, tap "MORE" then tap "Advanced cellular metrics".  You'll see the following screens.  On the "5G" screen you'll see either N71 or or N41.  If the router is connected on N41 you'll be getting fast speeds and lesser speeds on N71.   I don't know now to tell if it's switching between 4G LTE and 5G.  Which still begs the question why can't the router be smart enough to constantly search for the best connection possible.  If course internet traffic makes some difference as well as signal strength.   Maybe a heavy rainstorm soaks all the trees between you and the cell tour. 

When I first reboot, I often see N41 and when I do I get 200-400 mbps.   It usually quickly switches to N71 and speed drops to 40-70 mbps.  It's somewhat maddening, but I live by myself and 40-70 works for me for anything I want to do.

 

 

 

Add me to the list.  Got Tmobile back in September of last year.  After set up, was shocked to see 300-500 mbps down and 50-60 up.  I live in an area that is rural and basically no options other than hotspots.  The system and service have been perfect until about a month ago when I noticed my speeds were much lower - in the 20-35mpbs down range.  Rebooted the system and that did seem to increase speeds, but nowhere near the numbers I was getting early on.  Went into the advanced cellular metrics and noticed that I was constantly being dropped to the n71 band.  I can literately see the 5g tower from my upstairs window where I have the device.  When I reboot, it goes back to the n41, but usually within an hour or so, drops back to n71.  This is definitely caused on Tmobile's end as the signal strength and metrics when on the n41 band are excellent.  Really disappointed as this is the first really decent internet service we have been able to have at our residence. 

The real question is why the router cannot be smart enough to constantly look for the strongest signal.  In the T-Mobile Internet app, tap "MORE" then tap "Advanced cellular metrics".  You'll see the following screens.  On the "5G" screen you'll see either N71 or or N41.  If the router is connected on N41 you'll be getting fast speeds and lesser speeds on N71.   I don't know now to tell if it's switching between 4G LTE and 5G.  Which still begs the question why can't the router be smart enough to constantly search for the best connection possible.  If course internet traffic makes some difference as well as signal strength.   Maybe a heavy rainstorm soaks all the trees between you and the cell tour. 

When I first reboot, I often see N41 and when I do I get 200-400 mbps.   It usually quickly switches to N71 and speed drops to 40-70 mbps.  It's somewhat maddening, but I live by myself and 40-70 works for me for anything I want to do.