T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands

Yea i wish i could actually get a web page to load while im connected to the 5g router after messing with it for a hour or 2 again nothing couldnt load a webpage the whole time my xbox says i need to contact my isp and windows says my router or access point is the issue.

i mean i get slowing things down but it straight up wont even load anything today but its connected on primary and secondary to what was the good tower b66 primary and n71 secondary so it doesnt seem to be a tower/band problem i dont think 

also i live in a pretty small area its mostly farm land and most people around here hate t-mobile lol and use verizon or at&t so i thought the congestion would be lower also those providers do not offer any of there home internet solutions where im at

the only thing i found is the visible cell phone with unlimited hotspot and honestly its 10000 times better than this even at 1 mbps this is not even functional- im really starting to think the router i got might just be a dud as well although its weird that its worked ok after midnight -6 am so maybe there just blocking my connection 70% of the day

i feel like i have fairly low expectations to be honest  im looking for a 5-10 mbps connection it wont even connect to anything to get a speed test anymore. i also find it really weird how low the upload is and seems like a serious problem like non of my requests are even getting through the router when i use it at night

i will have like 3 gb of download data used and 4 mb of upload and tons of sent errors in the statistics when i have got the upload to register on a speed test it is usually 50-100 kbps this seems like it would cause alot of issues. 

its just so disappointing and sounds crazy that they prioritize the cell phones that have throttling and limited data but basically block the service that is advertised as unthrottled and unlimited i guess they just straight up block your service instead.

the only other thing i can come up with is my router is broken. ive probably spent 20-30 hours troubleshooting this in the last 3 days between all the reading and moving it around changing settings a mtu size looking for best signals tracking down the towers and factory resets- rebooting i have a external router coming today

i will try the ethernet connection to the router and turn off all the wifi ssid on the t-mobile router and see if it will work like that but so far i just dont even know what to say im shocked at this to be honest

its broken is my opinion weather its the router thats broken or its t-mobiles severice i do not know yet 

Cell phones get top priority once utilization reaches a certain threshold.  Don't know what that level is exactly, but home internet packets will get heavily queued when it happens (you can see the jitter factors go through the roof when it kicks in).  If it holds them long enough you risk timeouts depending on the application's tolerance for delayed packets.

Thus, the <usual> culprit is the congestion level.  Not necessarily for the wireless, but it can also be on the back haul as well.  A single tower can host multiple bands at the same location, all feeding into the same upstream pipeline.  Which can lead to a massive chokepoint under high utilization.

As a result, lately TMO seems to be wrangling with a capacity issue more so than coverage.

Hello! thanks for a response-honestly i do think some of it is congestion/time of day but the service doesnt even load a webpage or connect to there own website 98% of the time.

I have used phone mobile hotspots for my internet the last 3-4 years and nothing has worked this poorly to be honest to even read and type this im on my visable cell phone hotspot and it works great it is just slower 1-5 mbps during the day but it is constant and there is not any delays or disconections at all 0- i also only get 1 little tiny bar of service on this cell phone also the ping stays between 90-200 usally.

on this t-mobile 5g internet it just doesnt seem to be able to make a connection to any websites or even perform a speedtest the majority of the time and when it does work theres just this weird delay like i click on something and 10 seconds later the page loads ping times on fast are measured in seconds not ms so there seems to be some sort of huge delay somewere along the line.

i do seem to be holding the b66 and n71 bands after a factory reset even during the day today but it still is not connecting to most websites or steam/xbox live im sure if i tried and sort of zoom call it would not work as well like i said i cant even get on t-mobiles website with it-

also the upload speed seems to not work at all like its not letting any uploads go through when i do get a speedtest or fast to work the upload speed is like 50kbps and usally it says 0 and errors out the test.

anyways i dont think they should be advertising it as home internet and really i think its probably working worse then a cell phone hotspot plan it seems really odd i still havnt called customer support but i will have to one of these days. 

Gracias 

Might fair better if you can get them to put you on the 4g whitebox.  A lot of people seem to be having issues specific to those gray 5g units.

I am equidistant to several sites, and while I sometimes may notice a pause when it flips towers, it usually isn't bad enough to throw me out of stuff.

Keep in mind also that their 5g is NOT standalone... meaning you are still reliant on 4g even when using 5g (ie, can still be prone to the same congestion issues regardless).

Also note that this is the lower bands for 5g in most cases, not the higher mm wave option (average throughout throughout the day has been seen to be considerably less than a 100mbps difference in some cases).

In other words, some people are really only experiencing a dramatic difference when traffic is considerably lighter... during the day and other peak time frames they are performing pretty close to each other in overall throughput over time.

From What I have read or seen on YouTube is that it depends on the time of day and on the traffic coming from the tower.  That is what I have been hearing. Remember that this is also a mobile Internet service not your regular Internet service coming from Xfinity or Verizon Fios. The speeds will vary based on the time of day.

update-I did a factory reset and also added a computer fan on the bottom it does seem to be staying on the right bands now but i still am having very inconsistent well basically it consistently doesnt work lol.

i notice in the statistics im getting alot of sent errors ive tried changing the ssid and disabling it so im only on 2.4ghz or only on 5g or both most of the time i cant even load a webpage and had to resort to my phones mobile hotspot just to get on this page again.

the 5g router seems like its constantly dropping signals or something most of the time the error says connection interrupted or dns proxy errors. this is just working so bad i im not sure if my 5g silver router is even functional-its just weird that it works fine all night long but it doesnt work at all during the day it really seems like t-mobile is stopping the connection.

 the fan on the bottom made this thing run cool to the touch-it was very warm almost hot before the fan was added.

im not really sure what to say or do anymore im really frustrated at this point i should be getting a external router today to try and use a eithernet to the external router and run all my connections off of that this 5g router doesnt seem to be stable at all-how does it work at night but not during the day? this is ridiculous to me lol