Forum Discussion
T-Mobile Home Internet stopped working
I began using T-Mobile Home Internet six weeks ago and for the first four weeks it worked very well with speeds of 300 Mbps/30Mbps. Beginning about two weeks ago, the service began to slow down and for the past three days it has been dropping to less than 1 Mbps or less. The only way I can improve my speeds temporarily is by rebooting the gateway but that only works for about two hours. I have Magenta Max 55Plus and that service has been excellent. I called T-mobile several times and they tell me that "they are working on the towers." Well, the cellular service also uses the towers and it works fine so it appears that they may be deprioritizing my home internet service.
I have read similar reports online so it appears that I am not alone. Has anyone experienced an improvement in service or is this the new normal for home internet?
I am having problems now too 07-21-24. I have a very good 5g connection but my download speed is 30 max. It is usually 270. I just noticed this problem today. I use about 300 gb per month so I know I'm not being throttled on usage.
I have the exact same problem. I signed up for Internet and it was fantastic for a month, so I decided to keep it. Then just downhill from there. I feel like they suckered me with a great connection for the month, then the service picks and chooses who's getting good, better or best service. When I called, it's the same excuse I received in the past, well, you knew the limitations (cell users get priority) and shouldn't have signed up or do you want to cancel. Real poor customer service. Nonetheless, I am constantly rebooting or unplugging the gateway at least once a day sometimes more to get a decent connection back. I always have 3 to 4 bars in the gateway but that doesn't mean anything with cell priority. I'm ready to cancel and go to Xfinity cable as much as I'd hate to.
