Unreliable home internet

jzimm wrote:

Thanks! I am using it's built in Wi-Fi. The device doesn't feel hot either. I'm not sure what to do

A few days before you got your gateway in the mail, did you get an email sent to you by T mobile that is entitled:

Your account is active: order (12 digit number here)

If you did not get activated, and never received this notification, and I have seen a tech oriented guy on video with this problem, the setup goes fine, and everything looks normal until he tried to use the internet, then data isn't flowing properly. Maybe it's no data or maybe it's a crawl connection like you have.

If you did not receive that email, then your account was not activated and you should call them up to activate it. I assume in your hours of calls, they checked this, but you never know so that's why I'm mentioning it. Just search in the header of your email's inbox for "Your account is active."

Also, the gateway comes with an ethernet cable, and I suggested you plug that into a port on the gateway, and the ethernet port on a computer, bypassing the wifi on the gateway, just to see if you get a fast connection on a speed test that way. If you do, that would mean your wifi is not working because you have a defective gateway. I understand that some people can't try this because they don't have a computer with an ethernet port and are using a notebook computer or tablet which doesn't have this port.

The modem portion of the gateway -- it is a modem/router -- seems to be working fine, as I said before all the data from the various metrics is very good.

You mentioned your streaming TV buffering constantly. Of course it would if you're getting only 1 to 3Mbps. Streaming HD smartTV requires at least 5Mbps minimum and 4K streaming smartTV requires 20Mbps minimum. As I mentioned before, it's pointless to even add other smart devices to this  until you get your connection up and running on one device normally, on what for a person with your metrics should be speeds over 200Mbps.