Unreliable home internet

jzimm wrote:

Hello, I have the 5G home internet cylinder, and I love the concept, but I have been having a very inconsistent and overall disappointing experience with it.  Streaming TV will buffer constantly.  Video conferencing for work has become impossible.  Speed tests show 1-3Mbps.  After several LONG calls to TMobile support, they have told me that work was being done to the tower in my area, but that has come and gone and the speed is still EXCRUCIATINGLY slow or sometimes just stops altogether.  Is this a device issue or consistent with everyone else's experience?  My device is on firmware version 1.2101.00.1609.  Any help would be appreciated!

All you will get are excuses, not solutions. I suggest you leave T-Mobile and get something reliable in your area.